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2 years ago ::
May 16, 2011 - 3:06AM
#1
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Date Joined:
Feb 22, 2009
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Hi all!  Version of Reporter (DCIR or WER): 4.1.1.317 Operating System: Windows Vista SP1 Nature of the Issue: I ran a prescheduled FNM event without using WER and am attempting to use the post event entry feature, however the check box is greyed out and cannot be clicked. Having entered the results in WER, upload status reports a reported event issue (as expected). I'm not sure how to get round this ... What Error Code Comes Up (if relevant)What Method(s) You Have Tried to Fix the Issue(s): Restarted WER. Please let me know if this is fixable. I appreciate any input. I also realise that this might be a simple fix, but a search in this forum and google has not yielded something relevant.
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2 years ago ::
May 21, 2011 - 11:05PM
#2
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Date Joined:
Jan 15, 2008
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Unfortunately, I haven't seen this error before. Have you tried using the online reporting tool? I would make sure to report this error using the customer service tool.
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2 years ago ::
Jun 08, 2011 - 11:17AM
#3
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I have the same problem with "reported event issue" in red for two events. I don't want a bad account for that. Thank you maitredejeu
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2 years ago ::
Jun 09, 2011 - 9:22PM
#4
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Date Joined:
Jan 15, 2008
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I too don't want to see anything bad come of this. Have you tried using the Online Reporting Tool? I have had some experience with WER throwing an error when I attempt to upload, and on the second upload attempt it works fine. What have you tried to do to get around the issue?
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2 years ago ::
Jun 13, 2011 - 7:49AM
#5
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Date Joined:
Mar 20, 2009
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Hi.
I also have this problem with reporting, but usually, by clicking twice , like JFSLICER said , it eventually gets it right.
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2 years ago ::
Jun 23, 2011 - 8:18AM
#6
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Hi,
Ok, I understand the problem. I reported a post event and I don't checked the box for "Post event entry". I tryed to upload many times but the "reported event issue" in red is highlighted. I just want to know if I have a solution?
maitredejeu
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2 years ago ::
Jun 23, 2011 - 10:55PM
#7
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Date Joined:
Jan 15, 2008
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If the above solutions did not work for you, the best thing to do is to contact your WPN Rep. Did the online reporting tool really not work as a solution?
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