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11 months ago ::
Aug 22, 2012 - 7:50AM
#1
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Date Joined:
Jan 30, 2006
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After the latest update, I've been unable to access any DDI subscriber-only content, or use any of the DDI tools such as the Character Builder and the Compendium. I have an active account, and I even went in and did a manual renewal, losing about 4 days off of my existing subscription, just in case it was a bug in the auto-renew system. I've already tried the usual "clear cache and cookies" trick, and tried on multiple computers with multiple browser versions. Customer service is currently unresponsive.
Anyone else having similar issues with their subscription?
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11 months ago ::
Aug 22, 2012 - 7:56AM
#2
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Date Joined:
Oct 16, 2004
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Definitely having the same issue and I thought I was alone. Basically my account is good but I can't access any subscriber-only content.
Game this afternoon! I'm wiggin' out!
cheers,
Meshon
Edit: Just talked to a couple of people online who have access, so it's not a universal thing.
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11 months ago ::
Aug 22, 2012 - 9:02AM
#3
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Same issue here. I made sure to verify my subscription and I am good through May next year. Luckily, we do not play until Friday, so I hope they have the issue resolved well before then.
-Bob
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11 months ago ::
Aug 22, 2012 - 9:54AM
#4
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Date Joined:
Oct 16, 2004
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I just got a reply back from Customer Service (which was really quick, actually). They suggested I try again and I am now able to log in and access subscriber content.
cheers,
Meshon
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11 months ago ::
Aug 22, 2012 - 11:15AM
#5
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Date Joined:
Jul 29, 2005
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Having the same problem. Glad to see I'm not the only one, and hopefully they get a universal fix for it.
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11 months ago ::
Aug 22, 2012 - 11:30AM
#6
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Date Joined:
Oct 16, 2004
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I would recommend contacting customer service right away for anyone having this issue, they solved it for me within 2 hours of my request, so top notch service really.
cheers,
Meshon
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11 months ago ::
Aug 22, 2012 - 11:56AM
#7
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Date Joined:
Jul 29, 2005
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I sent an email to dndinsider@wizards.com... not sure if that's the right place. I sent them an email before and never heard anything back.
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11 months ago ::
Aug 22, 2012 - 12:05PM
#8
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Date Joined:
Oct 16, 2004
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I used the Customer Service link at the bottom of the page under "Corporate", in case that helps.
cheers,
Meshon
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11 months ago ::
Aug 22, 2012 - 12:50PM
#9
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Date Joined:
Jan 30, 2006
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Haven't heard back yet, even checked the dark pit of evil that is my Spam folder, all I got is a sudden urge to buy pills and chat with singles... o.O
However, it does seem to be working for me now, so I'm happy. I'll be even happier if they can give me back the 4 days from my early subscription renewal.
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11 months ago ::
Aug 23, 2012 - 11:44AM
#10
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Date Joined:
Feb 23, 2012
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I went through a similar issue earlier this year (june/july). Whatever you do/they tell you to do, don't make mulitple attempts to subscribe. The issue had something to do with their account data for me on their end (though they said it was my banks fault at first) and they gave me no fix time for it, then 3 months later (this august) it magically fixed itself but with no warning and I had 1 9.95 sub and 3 23.85 subs all go through. It got cleared up in about a week and I got my money back, but a word of warning.
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