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1 year ago ::
Apr 25, 2012 - 9:57PM
#1
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Sorry to post this here by my techinical ticket go no response.
I work from a lap top and move around a fair bit. For some reason though every few days my DDI account won't let me log in to the DDI webpage but I can happily use the same password for my Account log in.
To fix it I usually
log into the account and change the password
Close IE
Open IE
Go to main wizards page
follow links to DDI page try log in
repeat 4 or 5 times until one seems to work.
It's a long draw out procedure and such a pain. This even happens if I only log in from the same wifi connection each time.
Anyone have any advise?
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1 year ago ::
Apr 26, 2012 - 8:47AM
#2
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Date Joined:
Aug 24, 2005
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This may be a stupid question, but have you tried clearing cache, cookies and history?
Also, what page/link are you using to try to login from?
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1 year ago ::
Apr 26, 2012 - 9:27AM
#3
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Date Joined:
Aug 24, 2005
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Do you have the ticket number for your request?
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1 year ago ::
Apr 26, 2012 - 3:48PM
#4
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I tried clearing it the first couple of times and couldnt say if it helped or not. I've been using this page to log in from www.wizards.com/dnd/Feature.aspx?x=new/l... and usually just leave the remember me option on now. I'll paw through my inbox and see if I can track it down. Thanks for the quick response though.
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