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3 years ago ::
Nov 16, 2010 - 12:46PM
#21
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Date Joined:
Aug 17, 2007
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While it is very regretable that a statement was made that there would be no server issues (if it was, I admit to being way too lazy to check and it would not be huge surprise), no displays of customer entitlement will fix that situation. Heck if angry user mutterings could fix bad IT behaviour I would be out of a job  Take a deep breath, realize that having he CB in fully flawless working order RIGHT NOW is not really mission critical to anyone not working at WotC and let them work out their (wat look like) server resource contention issues. Personally I have no real horse in this race and I definately dont believe in not speaking unless you have something nice to say, but I do believe in not saying anything more untill you have something new to say. Also,demands for WotC responses give me horrible WoW flashbacks and I start worrying this forum will start displaying Trevor posts in bright blue....but thats a personal trauma
To DME, or not to DME: that is the question: Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous powergaming, Or to take arms against a sea of Munchkins, And by opposing end them? To die: to sleep;No more;
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3 years ago ::
Nov 16, 2010 - 12:54PM
#22
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Since it is server based Character Builder, MB, isn't this all one in the same?
Not entirely. Apparently Wotc's servers can't handle the traffic that a completely inhouse CB implies....just as many of us suspected and just what Wotc explicitly denied.
-Polaris
I just wanted to pop in to let people know that while we haven't nailed down the exact server issue yet - we do know it's unlikely that it's due to traffic. We've been monitoring traffic and it's impact all day and it doesn't appear to be the issue.
With all due respect, I am unimpressed. We were specifically told there wouldn't be server issues. There are. As a person on the customer end of things, that's all I care about.
-Polaris
Would like to see where they specifically said there would NEVER be ANY server issues.
And again: I've had minimal issues with the CB beyond some feature issues and a few items on the Known Issues list.
Frankly, all the snarky indignant rage isn't going to get you anywhere. I doubt the DDi team is having an office party today. They'll work through this stuff but it's going to take time.
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3 years ago ::
Nov 16, 2010 - 12:57PM
#23
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Date Joined:
Sep 28, 2006
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While it is very regretable that a statement was made that there would be no server issues (if it was, I admit to being way too lazy to check and it would not be huge surprise)
Before this horse gets ridden too far down the garden path, here is Paolo's statement on server loads.
11a. Are you prepared for the load this will place on your servers?
We hope so.
11b. Can you ensure they can handle the load?
Nothing can be certain, but we did load tests for the past month with several times the number of current DDi subscribers. Everything should be fine.
11c. What if your servers go down?
Wibbles wooble but... no wait. We have redundant server farms, fully load balanced in all components.
Now, even reading in the most permissive form, there is nothing in his statements that even comes close to guaranteeing that their servers will handle the load (which is currently, according to what I have been told, well within the load that they had previously tested) and that there will never, ever be server load problems.
From what we have been told by Trevor, this is not a problem due to server load, but a problem with the servers themselves.
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3 years ago ::
Nov 16, 2010 - 1:05PM
#24
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Date Joined:
Aug 17, 2007
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Thank you mudbunny. And agreed, reading that as a guarantee there would be no server issues takes some mighty creative interpretation. Of course creativity is at the core of D&D so I guess it does not really surprise me much As for the server issues.. *leans back, waits and wishes the admins luck, wisdom and access to a good log reader*..
To DME, or not to DME: that is the question: Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous powergaming, Or to take arms against a sea of Munchkins, And by opposing end them? To die: to sleep;No more;
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3 years ago ::
Nov 16, 2010 - 1:11PM
#25
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Not working for me.
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3 years ago ::
Nov 16, 2010 - 1:23PM
#26
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Date Joined:
May 16, 2006
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While it is very regretable that a statement was made that there would be no server issues (if it was, I admit to being way too lazy to check and it would not be huge surprise)
Before this horse gets ridden too far down the garden path, here is Paolo's statement on server loads.
11a. Are you prepared for the load this will place on your servers?
We hope so.
11b. Can you ensure they can handle the load?
Nothing can be certain, but we did load tests for the past month with several times the number of current DDi subscribers. Everything should be fine.
11c. What if your servers go down?
Wibbles wooble but... no wait. We have redundant server farms, fully load balanced in all components.
Now, even reading in the most permissive form, there is nothing in his statements that even comes close to guaranteeing that their servers will handle the load (which is currently, according to what I have been told, well within the load that they had previously tested) and that there will never, ever be server load problems.
From what we have been told by Trevor, this is not a problem due to server load, but a problem with the servers themselves.
While all that is true MB, but their testing was inadequate. Testing for 120,000 (or whatever) level 30 character imports (for an example of a server intensive task) at once, isn't the same as as testing 120,000 connections of varying quality and through a battery of (for example) regression tests. I'm a huge fan of automated regression testing for this amongst other reasons. You can both make sure your code hasn't been broken by new updates, but it also works great as a comprehensive set of weird load tests. Well as part of comprehensive load tests at any rate!
Server load testing is about much more than can it count to 1 billion while balancing and egg on its nose! And sure, its tough to simulate people with 500ms ping times, and high packet loss. But for a user base of 10s of thousands, I'd have expected it to be done!
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3 years ago ::
Nov 16, 2010 - 2:10PM
#27
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Date Joined:
Sep 28, 2006
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From what I have been told, the server problems are not due to server load. It is something else in the server that is causing the problem.
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3 years ago ::
Nov 16, 2010 - 2:22PM
#28
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Date Joined:
Jun 20, 2009
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From what I have been told, the server problems are not due to server load. It is something else in the server that is causing the problem.
It's probably people using any of the various Silverlight hacking tools to download the application for use on their own PCs/private servers. I'm willing to bet they didn't include those attempts in their stress testing.
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3 years ago ::
Nov 16, 2010 - 4:04PM
#29
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Date Joined:
Aug 13, 2007
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users typically crash your servers. hackers don't.
thats because the first ones can be trusted to not know what they're doing, while, well, the others should know what they're doing.
aside from that, the performance right now is like hell. if i ever delivered a product as sloppy as that, even on day one, i'd be fired. (and probably would go for myself, head low in shame.)
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3 years ago ::
Nov 16, 2010 - 4:13PM
#30
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The CB worked flawlessly for me. Unfortunately, it's a disappointment for me. A highly anticlimatic moment; one of the rare one's presented to me in my D&D lifetime.
Reflavoring: the change of flavor without changing any mechanical part of the game, no matter how small, in order to fit the mechanics to an otherwise unsupported concept.
Retexturing: the change of flavor (with at most minor mechanical adaptations) in order to effortlessly create support for a concept without inventing anything new.
Houseruling: the change, either minor or major, of the mechanics in order to better reflect a certain aspect of the game, including adapting the rules to fit an otherwise unsupported concept.
Homebrewing: the complete invention of something new that fits within the system in order to reflect an unsupported concept.
Default module =/= Core mechanic.
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