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3 years ago ::
Nov 03, 2010 - 12:26PM
#11
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Date Joined:
Jun 17, 2010
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Very good communication, I'd say. Much better than they've done in the past. So far, they have:
- Told us what's coming on Nov 16
- Told us what's not ready for Nov 16 but will be part of the CB
- Told us that integrated tools are on the way (long-term plans)
- Answered my most pressing question, that being the status of ipad support
- Answered the most pressing questions of others, such as export and sharing
- Responded to the strong demand for export, and told us that it's been bumped up on priority
Really, this is exactly what they should be doing. Dismissing it as "damage control" isn't fair. They're reading our feedback and our rants and responding to them by taking action - action, though, that fits in with their overall plan for the service moving forward. What more would you want? You can fault them for not telling us about it sooner, but I really see a turning point on the communications front. PaoloM himself has said that he wants to provide things like updates on the development of unreleased tools in the coming months. I really do think they've changed, and saying that they're still communicating poorly because they've been under a new communication protocol for all of a day seems a little harsh.
D&D Next = D&D: Quantum Edition
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3 years ago ::
Nov 03, 2010 - 12:26PM
#12
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Date Joined:
Sep 19, 2007
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It is definitely nice to see them posting here. However, its a bit late, and the fact part of the board also thinks they are liars do to previous posts doesn't help them much either.
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3 years ago ::
Nov 03, 2010 - 12:30PM
#13
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Date Joined:
Aug 25, 2008
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Does it feel adequate to you? Would you like to see this level continue? Do you think they revealed too much before the release date? Do you think the information was released too soon? Any comments about the level of communication we've seen this week is welcome.
Thank you.
The number of posts from WotC staff is higher, and getting some information from the source is certainly appreciated. My problem is that it feels like they are only commenting now because of the huge amount of negative outcry - and for once it is fairly justified.
Spoiler:
Show
The news was bad. A new web-based character builder is cool, and it should work out just fine, but that has not been the discussion, the discussion was on removing the off-line version. The problem with the timing of the information given out had nothing to do with getting the information too soon, it was that this new tool has less functionality that the abandoned one. Nothing anyone says will change that fact or make it sting less. Maybe in a few months we will have the ability to organize our character sheets the way we want them, and set up proper campaign settings, and export the character files, but until then, we are trading a tool we all like and use for something that might be fantastic, but lacks key features and adds some data that was already expected.
Paolo has been really good about answering questions in the mega-thread, it just isn't answers people want to hear.
What makes me sad - no more compiled magazines: http://community.wizards.com/go/thread/view/75882/27580349/Dungeon_and_Dragon_Magazine_PDFs&post_num=24#495423645
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3 years ago ::
Nov 03, 2010 - 12:32PM
#14
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I really appreciate the time Paolo's taken to flesh out the new tool for us, and I hope that the WotC presence continues. So long as they don't spend all their time attempting to put out all the fires started by people who are ticked off about trivial things (like missing features, or gripes about cloud computing), and prioritize the finalization and announcement of the entire toolset Paolo's hinted at, I'll be a happy camper.
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3 years ago ::
Nov 03, 2010 - 12:33PM
#15
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Date Joined:
Aug 24, 2005
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Please keep posts to this thread focused on communication. Thanks.
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3 years ago ::
Nov 03, 2010 - 12:43PM
#16
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Very good communication, I'd say. Much better than they've done in the past. So far, they have:
- Told us what's coming on Nov 16
- Told us what's not ready for Nov 16 but will be part of the CB
- Told us that integrated tools are on the way (long-term plans)
- Answered my most pressing question, that being the status of ipad support
- Answered the most pressing questions of others, such as export and sharing
- Responded to the strong demand for export, and told us that it's been bumped up on priority
Really, this is exactly what they should be doing. Dismissing it as "damage control" isn't fair. They're reading our feedback and our rants and responding to them by taking action - action, though, that fits in with their overall plan for the service moving forward. What more would you want?
You can fault them for not telling us about it sooner, but I really see a turning point on the communications front. PaoloM himself has said that he wants to provide things like updates on the development of unreleased tools in the coming months. I really do think they've changed, and saying that they're still communicating poorly because they've been under a new communication protocol for all of a day seems a little harsh.
This information is too late. Thank goodness I decided to wait for the release of the Psionic Power content before updating my Character Builder. So, my CB still works fine offline. Coincidentally, I avoided all the bugginess of the last update, which I didnt avail, such as the disabling of the magic item prices. There was no forewarning they were going to change the CB so that it would no longer work offline. If there had been, more CB customers would have planned ahead and did what I did but on purpose.
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3 years ago ::
Nov 03, 2010 - 12:47PM
#17
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Date Joined:
Jun 17, 2010
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Did you not read the last paragraph of what you quoted?
You seem to be missing the point. Yes, their communication up through Nov 1 has been terrible. Their communication in the past 36 hours has been phenomenal.
D&D Next = D&D: Quantum Edition
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3 years ago ::
Nov 03, 2010 - 12:49PM
#18
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The bottom line is,
Let us know about any drastic changes *before* you make them.
See if we like it. First.
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3 years ago ::
Nov 03, 2010 - 12:51PM
#19
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Date Joined:
Jun 17, 2010
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...Yes. And PaoloM has said he's going to do exactly that moving forward. Complaining about how they weren't communicating before Nov 2 does nothing except let you vent. Giving feedback on the change in communication that they've been doing since yesterday is a very good thing.
D&D Next = D&D: Quantum Edition
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3 years ago ::
Nov 03, 2010 - 12:51PM
#20
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Did you not read the last paragraph of what you quoted?
You seem to be missing the point. Yes, their communication up through Nov 1 has been terrible. Their communication in the past 36 hours has been phenomenal.
The communication has been 'phenomenal' AFTER it is too late.
They say it, AFTER they have already decided what they will do.
The feedback of the customers is irrelevant to them.
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