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I agree that, as the lack of customer service and sound judgment on the part of WotC concerning Insider content appears to be a continual process, so too must the customers make a continual process of voicing their displeasure rather than lumping all such comments into a single gargantuan (and thus more easily neglected) posting.

So after having been a faithful Insider almost since the original inception, I too have decided to allow my subscription to finally lapse when the expiry date arrives in a couple months. A careful and fair analysis has determined for me that I am no longer receiving the value of my money for the service.

This decision is not based solely upon the new inadequate CB, although it could be considered the straw (more like the baseball bat) that broke the camel’s back. Remaining Insider content:

1. The excellent Adventure Tools download will now also no longer be supported. Those extra buttons are now merely tombstones for a great service died a premature death.

2. Online Compendium. Functional, useful at times but no longer “Essential” for those who already have the core books and the new Rules Compendium (all of which could be picked up for close to the yearly subscription cost).

3. Dungeon, Dragon magazine, art galleries and recurring articles like Save my Game, Class Acts and Features. Obviously WotC felt that they were losing money with the downloadable CB by people only having to buy 1 month subscriptions to get unlimited (albeit without update) access to it and the equivalent of all the Adventurer’s Vaults, PC Source Power books, etc. No different here, in 1 month one can easily copy and store the entire archive of adventures, art and whatever else one may choose from the available material, as there's nothing in this area instrumental enough to require perpetual access. If Wizards intends to put the squeeze on their customers by holding the CB “ransom” as an exclusively online service, it’s unfortunate but foreseeable that those same customers would do the same for this material in order to retain some value for their investment.

4. Virtual Tabletop. We were promised this in the back of the Core Rules books on 4.0 Launch day. 2 ½ years later and while all I've seen is some talk about a beta test version, my ever-increasing bill seems to think the VT is already available and working fine.

Any other services here that I’m missing? If not, we are definitely missing significant value here for our money. Sure it’s only $80 on the year (for now), But no one would pay $80 for a magazine subscription for which you never received any issues, so what’s left to justify this expenditure?

I’ll continue to buy the published products, of course (I admit to being rather addicted to Dungeon Tiles, and it’s cool to have a bookcase solely devoted to D&D) but if Wizards intends to make Insider a worthwhile investment for its clientele, there’s going to have to be a lot of improvements before my cash will be going back to this service.