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Thanks for being upfront and apologizing about it.  Still sucks, but at least you are owning it.

Any chance for releasing an update with just the new stuff from Psionic Power?  I'm in a campaign where we were planning on trying some new, high-level psionic PCs for two games starting on the 23rd.  So this would be a big boon for us.

Ah, well. 

So basically we are getting screwed out of one of the monthly features we are paying for. And if memory serves me this isn't the first time we have missed out on an update.

You don't have it all finished - fine, update what you have and put the rest into the next update. You don't have to delay it all.

Heck you haven't even put in everything from all the older books. There's still information there that needs to be finished (like the religions from Forgotten Realms).

This puts me in an awkward position.

My year's subscription to DDi expires on October 5th. If I actually want the update that I should have received at the start of this month, I am now (effectively) forced to pay for another year. To be honest, if it were not for the fact that I do want the new Dark Sun and Psionic Power content in the CB, I wouldn't even think twice about this - I'd turn off auto-renew and never look back. But the timing of this delay means I can't do that without effectively losing the update I have already paid for. This feels like I am being forced to reward WotC for poor customer service, and that offends and angers me.

It also saddens me because, up to now, I have been an ardent supporter of DDi and what appeared to be WotC's genuine desire to make it work, despite the many problems. It has recently become apparent that WotC has either lost interest in DDi or just doesn't know how to make it work. Perhaps I'm wrong and there have merely been a series of unfortunate (and perhaps unforseeable) problems lately, but it very much looks as though the DDi team is either badly understaffed/under-resourced and overworked (and hence unable to meet deadlines), or is just incompetent.

Before I make a final decision, I wish to know: what procedures is WotC putting in place to ensure this does not happen again?

It would also be nice to know the reasons for this delay, though that's obviously not as important as whether it's likely to happen again. A bit of openness and honesty is probably the only thing that can win me back as a DDi customer at this point.

ETA: Oh, another thing. Apparently, notice of this delay was supposed to be in an email sent to all subscribers. Well, you somehow didn't manage to send it to me. I only found out about this because someone mentioned it in the Dark Sun forum and linked to this thread. I got the "your subscription is due for renewal" email just fine, though. Funny how that works, eh?