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3 years ago ::
Oct 12, 2010 - 7:55PM
#321
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Date Joined:
Sep 28, 2006
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 I would like to remind everyone of a couple of things: - Please be polite in your posts. Calling people koolaiders, shills or crazies does not help at all in keeping the tone of the threads at a level where conversation and discussion can take place.
- If there is a post that you think violates the CoC, please report it via the "report post" button and explain why you think that the post violates the CoC.
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3 years ago ::
Oct 15, 2010 - 12:34AM
#322
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Date Joined:
Aug 18, 2007
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Heres all I'm gona say, I hope its polite enough.
I have been a subscriber since the inception of DDI, I was depressed when the character visualizer never materialized but got over it. I went elsewhere for my VTT (Maptools) and am begrudgingly fine with that. However now when I come on the site I find it gummed up with product placements ads which most "gold membership" sites would take down once you bought in and exceedingly lame articles. Yes I pine for the old paper Dragon and Dungeon mags where there were certain requirements for content and length in place, but thats another thread. My point is the only service I really get out of my subscription is the builder. So denying me that is pretty much stealing my money. There would, in a perfect world, be a refund for the past 2 months to all subscribers and a suspension of fees until they get this worked out.
My opinion, in its entirety.
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3 years ago ::
Oct 15, 2010 - 10:39AM
#323
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StanC
Your spot on man , these people have no idea how difficult programming architecture really is.
From a programming perspective, customer service perspective and sales perspective, I believe that WotC dropped the ball on this one.
Again...
I don't care about the excuse of how hard it is to code the changes they made themselves. I care that I pay for updates to material so I can run my campaign and make my character sheets accurate without spending my life doing it by hand. If WOTC can't manage the service, then give us our money back for the months they can't manage it. Period.
I will cancel my auto renew for the amount of months this service was not carried out properly when my current sub is up if I am not reimbursed.
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3 years ago ::
Oct 15, 2010 - 10:49AM
#324
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Heres all I'm gona say, I hope its polite enough.
I have been a subscriber since the inception of DDI, I was depressed when the character visualizer never materialized but got over it. I went elsewhere for my VTT (Maptools) and am begrudgingly fine with that. However now when I come on the site I find it gummed up with product placements ads which most "gold membership" sites would take down once you bought in and exceedingly lame articles. Yes I pine for the old paper Dragon and Dungeon mags where there were certain requirements for content and length in place, but thats another thread. My point is the only service I really get out of my subscription is the builder. So denying me that is pretty much stealing my money. There would, in a perfect world, be a refund for the past 2 months to all subscribers and a suspension of fees until they get this worked out.
My opinion, in its entirety.
Just so that you know, Customer Service are actually pretty good at responding to refund requests. I have asked for and got a refund for both September and October. I also intend to keep requesting refunds every month until the CB/MB updates are back on schedule. I have books I have spent money on expecting electronic support and I have no electronic support so until that is delivered, I will continue to ask for my money back.
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3 years ago ::
Oct 15, 2010 - 11:30AM
#325
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Date Joined:
Sep 28, 2006
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Again...
I don't care about the excuse of how hard it is to code the changes they made themselves. I care that I pay for updates to material so I can run my campaign and make my character sheets accurate without spending my life doing it by hand. If WOTC can't manage the service, then give us our money back for the months they can't manage it. Period.
I will cancel my auto renew for the amount of months this service was not carried out properly when my current sub is up if I am not reimbursed.
If you contact CS and ask for a refund for september, you will get a refund for september. Make sure that the credit card/paypal account that you used to pay is still valid, of course, and you should be fine. I have also noticed people asking for refunds for october and getting them. Just remember to make sure that you choose the correct settings ("Online Gaming > D&D Insider > D&D Insider Account") from the drop-down menus, otherwise it may significantly delay the turnaround time.
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3 years ago ::
Oct 15, 2010 - 6:22PM
#326
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Date Joined:
Feb 22, 2008
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Again...
I don't care about the excuse of how hard it is to code the changes they made themselves. I care that I pay for updates to material so I can run my campaign and make my character sheets accurate without spending my life doing it by hand. If WOTC can't manage the service, then give us our money back for the months they can't manage it. Period.
I will cancel my auto renew for the amount of months this service was not carried out properly when my current sub is up if I am not reimbursed.
If you contact CS and ask for a refund for september, you will get a refund for september. Make sure that the credit card/paypal account that you used to pay is still valid, of course, and you should be fine. I have also noticed people asking for refunds for october and getting them. Just remember to make sure that you choose the correct settings ("Online Gaming > D&D Insider > D&D Insider Account") from the drop-down menus, otherwise it may significantly delay the turnaround time.
mudbunny
I cannot even find a way to notify them about DDi. The email and knowledge base doesn't give me an option to select DDI as the issue. Did you call?
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3 years ago ::
Oct 15, 2010 - 6:35PM
#327
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Date Joined:
Sep 28, 2006
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Click on Customer Service. Click on the Email Us tab. Sign in (if required) Choose from the drop-down menus the options I indicated above.
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3 years ago ::
Oct 21, 2010 - 4:13AM
#328
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Date Joined:
Apr 29, 2006
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Still no word on the Character Builder update for November, and my subscription is due to auto-renew in a couple days. There's no indication that the update will be delivered on time for November or contain the content in the books I've already bought, so I'm canceling my subsciption.
Also, the customer service email link that mudbunny provided sends me into an endless series of redirects, which is not only frustrating but further undermines my belief that WotC can deliver electronic products in a timely and capable manner.
I guess I'm not going to run the Dark Sun campaign I was planning, but Warhammer Fantasy Role-play looks like a lot of fun, and I'm sure Fantasy Flight Games will appreciate the business. Maybe if WotC/Hasbro decides to invest in customer service again I'll come back.
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3 years ago ::
Oct 21, 2010 - 4:54AM
#329
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Date Joined:
Nov 18, 2008
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My friend Dan co-wrote the new wfrp. It's definatley worth a look.
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3 years ago ::
Oct 21, 2010 - 2:02PM
#330
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Date Joined:
Sep 28, 2006
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Also, the customer service email link that mudbunny provided sends me into an endless series of redirects, which is not only frustrating but further undermines my belief that WotC can deliver electronic products in a timely and capable manner.
If the Email us tab sends you into redirect heck, this can be fixed.
Go to the thread here, read the instructions in the OP and post in the thread. You should be contacted by an ORC within a couple of days. Make sure that the amil that is on your profile is a functioning, valid email.
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