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4 years ago ::
Jan 27, 2009 - 5:36PM
#11
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Date Joined:
Aug 21, 2009
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I've installed/reinstalled 3 times now. Following the steps detailed above as well as deleting all registry entries I can find related to DDI/WOTC. I still can not update. Windows SP 3. 090127-000444.
I now can not even attempt to update now as I have "reached my five updates" although not a single one was succesful.
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4 years ago ::
Jan 27, 2009 - 5:37PM
#12
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Date Joined:
Feb 15, 2008
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I searched out all files with the keyword "ddi", and deleted them. This solved my problem. Good luck to all in your battle with the electronic menace!
"So shall it be! Dear-bought those songs shall be be accounted, and yet shall be well-bought. For the price could be no other. Thus even as Eru spoke to us shall beauty not before conceived be brought into Eä, and evil yet be good to have been."
- Manwë, High King of the Valar
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4 years ago ::
Jan 27, 2009 - 5:49PM
#13
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Date Joined:
Sep 28, 2006
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I am merging this thread into the main updating problem thread stickied above.
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4 years ago ::
Jan 27, 2009 - 6:16PM
#14
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I can't begin to count how many times I have uninstalled and reinstalled.  My OS is Windows Vista (64 bit OS) I downloaded the Net 3.5 SP1 last night. my reference number is 090127-000467
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4 years ago ::
Jan 27, 2009 - 6:29PM
#15
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The most frustrating part is that after failing a few times, you get locked out and can't even continue trying to fix it. I wonder if it would be possible for them to temporarily remove the liimit of update attempts until these issues have been resolved.
I have deleted everything multiple times, and still no luck. Now I am locked out.
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4 years ago ::
Jan 27, 2009 - 6:54PM
#16
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Date Joined:
Sep 28, 2006
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Have you submitted a help ticket??
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4 years ago ::
Jan 27, 2009 - 6:54PM
#17
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Date Joined:
May 23, 2005
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Are you getting this error when trying to install it on a 2nd computer by chance?
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4 years ago ::
Jan 27, 2009 - 7:07PM
#18
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Date Joined:
Aug 24, 2007
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I am also having problems updating. ("Files did not verify correctly."). The steps listed above did not solve the problem.
* I am running Windows XP.
* My reference number is 090127-000479.
* This is my second install of the character builder (my home computer; the install on my work computer had no problems updating).
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4 years ago ::
Jan 27, 2009 - 8:10PM
#19
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Date Joined:
Sep 25, 2007
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Also having the files did not verify correctly issue, tried deleting everything I could find, rebooting, etc, hasn't worked. Last time I deleted I found some character builder files in the temp directory in the Application Data directory tree, so I cleared that out completely. But now I'm at my update limit so it won't let me to try update anymore, even though none have been successful. And when I go to the email tab at their support site I get: A technical error has occurred. Please close your browser and try again. Tried closing the browser and such, didn't help. So I can't even submit a ticket.
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4 years ago ::
Jan 27, 2009 - 8:14PM
#20
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Whenever I start up or try to update the CB I get the following error:
Dungeons and Dragons Insider: Updater: RealCharacterBuilderUpdater.exe - Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL
If anyone could tell me what's wrong, I'd be thrilled.
Reference number: 090127-000506
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