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4 years ago ::
May 19, 2009 - 1:20PM
#11
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Date Joined:
Aug 21, 2007
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Can we please get a special pricing option for Mac only, since the character builder reflects such a large portion of this "new content" and remains inaccessible to Mac users?
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4 years ago ::
May 19, 2009 - 1:26PM
#12
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Date Joined:
Jun 22, 2007
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Do I need to turn off Autorenew to extend my active subscription?
Nope! When extending, you do not have to turn off autorenew. It will extend the end date for the current subscription and will keep whatever autorenew status it already had.
Trevor Kidd
Community Manager
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4 years ago ::
May 19, 2009 - 1:28PM
#13
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Date Joined:
Jun 10, 2008
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While the software *might* allow you to extend more than once, you are only permitted to extend once. Any difference will be refunded back to you by either DR or WotC.
Once per subscription period or once total?
For example if a patron has a year subscription and extends for another year can they use the extend process again after the first year subscription expires, to add another year when the second (extended) year begins?
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4 years ago ::
May 19, 2009 - 1:30PM
#14
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Date Joined:
Sep 28, 2006
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My understanding is that you can extend once, and then can't extend again until the extended subscription expires.
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4 years ago ::
May 19, 2009 - 1:36PM
#15
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Date Joined:
Jun 22, 2007
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Once per subscription period or once total?
For example if a patron has a year subscription and extends for another year can they use the extend process again after the first year subscription expires, to add another year when the second (extended) year begins?
I think MB and I are saying the same thing, but you must be in the extended period before you can extend again. So if you have 4 months left and want to extend a year, go for it. Now you won't be able to tack on another year until you've burned through those 4 months and are in your newly extended 1 year.
Trevor Kidd
Community Manager
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4 years ago ::
May 19, 2009 - 1:38PM
#16
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Date Joined:
Jun 10, 2008
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Thought as much, just wanted to be sure when I put it into the Community FAQ. :D
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4 years ago ::
May 19, 2009 - 1:38PM
#17
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Date Joined:
Sep 28, 2006
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Nope - I was confuzzled.
So if you extended for X months (where X is 1, 3 or 12), you have to be in the last X months of your subscription in order to re-extend.
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4 years ago ::
May 19, 2009 - 5:00PM
#18
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I attempted to upgrade my 3 month subscription to a 12 month subscription, following the directions in the original post. Now, when I go to my subscription history page, it lists both subscriptions, with the 12 month one starting today (the 3 month subscription ends in July). Is this correct, or am I double subscribed?
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4 years ago ::
May 19, 2009 - 6:29PM
#19
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- Want Cheese With That Whine?
Date Joined:
Apr 27, 2005
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Another question: Will this resubscribe me to auto-renew (apologies if I could have answered this by Ring TFM)
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4 years ago ::
May 19, 2009 - 6:37PM
#20
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Date Joined:
Jun 22, 2007
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I attempted to upgrade my 3 month subscription to a 12 month subscription, following the directions in the original post. Now, when I go to my subscription history page, it lists both subscriptions, with the 12 month one starting today (the 3 month subscription ends in July). Is this correct, or am I double subscribed?
This is correct. You will be refunded the difference for the time in the first subscription that you did not use and then it will be closed out on the back end.
Trevor Kidd
Community Manager
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