Do you have popups blocked? I just went to the customer support system that WizO_Wyvern posted (
http://wizards.custhelp.com/cgi-bin/...p?p_faqid=1435). It took me to the knowledgebase answer for canceling a subscription to D&Di. In that answer I clicked the "click here to open the form" link.
That opened up the accounts.gleemax.com in which I needed to login. Once logged in the page updated to the Update User Information. While there I noticed a firefox telling me it blocked a pop-up. I allowed the pop-up and it opened to the Customer Support System form for canceling a D&Di subscription.
While on the Update User Information page, I am also able to click the "Wizards Help System" and it brings me to the cancellation form.
Where in this process are you getting errors?
Another way is to go directly to their
Customer Support System (make sure you are logged in; If you are logged in you will see "Logged in as:
YourName" in the upper right corner just below the tabs) and click the "Email-Us" tab. From there select in the drop down boxes:
RolePlaying Games
--D&D Insider
----D&D Insider Account
------Subscription.
You will now be on the form you need to cancel your subscription. Make sure you fill in the message section stating clearly what you want to do.
You will need to provide your first name, last name, and the last five digits of the credit card used when you purchased your D&D Insider subscription.
In the subject and message fields please indicate that you want to stop the auto-renew feature of your subscription. You should recieve a response within two days of submitting the request.[/quote]
Hope this helps.
