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5 years ago ::
Nov 17, 2008 - 1:40PM
#111
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Here's an interesting question about the whole auto-renewal process:
I happily subscribed to DDi for a full year, but I admit I'm not a fan of ANY auto-renewal process.
The very few auto-renewal processes I've encountered so far have all had very simple, and straight forward, "auto cancel" auto-renewal features. Usually, it comes in the form of a simple button/link under a user profile type page.
When I first signed up to DDi, this was the first thing I searched for, and I found it (so I thought).
Going here, after my initial sign up: https://store.digitalriver.com/store/dn … ayHelpPage
Then click the "My Payment Information" link, I found that my Credit Card was being kept "on file". I deleted my billing information from this section and now, no credit card information appears at all.
Are you telling me that I will still be auto-billed at the end of my year and that Wizards is keeping my credit card data in some other internal server even after I removed it via their own control panel? My logic was, how can you auto-bill me when you don't have my credit card data on file?
Am I still going to have to fill out a form to actual remove auto-renewal?
I do not know how the server is set up to retain data, however in business records of credit card used will remain even if it is no longer displayed on your web account. I do not know what WotC will do with those that agreed to auto renwew (Yes I know you needed to agree to it, that is another issue) and did not cancel, however removed CC number.
I see two possibilities, they will not auto renew because you removed credit card from your account for billing information
OR
they will rebill the last credit card on record because you did not provide a new card in your account, however did not cancel auto renew.
I would advise go though the process to cancel the auto renew sooner, rather later on the chance the second might occur. Until some more time passes it clearly is hard to know how effective the cancel auto renew is or removing credit card only information works. After all we are only about 35 days after going to pay, only those that signed up for a month would start seeing results of their choices..
Plans are always subject to change.
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5 years ago ::
Nov 18, 2008 - 3:57AM
#112
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According to the email from CS, auto-renew was canceled for my account. My monthly subscription was scheduled to end on 11-17. As of 6:00 a.m. on 11-18, I'm still able to log-in and access Insider content.
Hopefully, the cancelation has only been delayed by a day (or so). Hopefully, they haven't already charged my credit card for the next month. Gotta be careful to watch my bank statements to make sure though. If they've actually auto-renewed my account (after being asked not to), I will not subscribe again.
/\ Art
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5 years ago ::
Nov 18, 2008 - 6:10AM
#113
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Date Joined:
Sep 28, 2006
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According to the email from CS, auto-renew was canceled for my account. My monthly subscription was scheduled to end on 11-17. As of 6:00 a.m. on 11-18, I'm still able to log-in and access Insider content.
Hopefully, the cancelation has only been delayed by a day (or so). Hopefully, they haven't already charged my credit card for the next month. Gotta be careful to watch my bank statements to make sure though. If they've actually auto-renewed my account (after being asked not to), I will not subscribe again.
When did you submit the auto-renewal cancellation?
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5 years ago ::
Nov 18, 2008 - 6:32AM
#114
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When did you submit the auto-renewal cancellation?
The same day I signed up (a month ago).
The fact my account hasn't been canceled already has me concerned. Now I have to watch my account balances even that much closer. I would like the ability to subscribe occassionally without having to worry.
/\ Art
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5 years ago ::
Nov 18, 2008 - 6:54AM
#115
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Date Joined:
Sep 28, 2006
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I will pass on the info to Solice, so she can find out what is going on.
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5 years ago ::
Nov 18, 2008 - 8:25AM
#116
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Date Joined:
Aug 13, 2007
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I will pass on the info to Solice, so she can find out what is going on.
let's hope he's getting a freebie or wotc only ends accounts at the end of one month due to a software error.
real billing errors very often impact the public view of a not-yet-completely running system more than late software/patches or incomplete articles.#
[money is more important to most of us than a view hours of time]
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5 years ago ::
Nov 18, 2008 - 1:38PM
#117
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1. Children and Minors: Charged Offerings provided through the Program are available only to individuals 18 years of age or older (“Adult” or, in an Adult’s discretion, their child (through parental or guardianship relationship) (“Child”, provided their Child is less than 18 years of age and at least 13 years of age (“Minor”.
Obviously, WotC can hide behind this legal fiction. But we all know its untrue.
Children often use their parents credit cards - with or without parental supervision. Children often dont understand the full implications of their actions, or often dont care even if they do understand.
D&D inherently targets teenagers as customers. It has a special duty to avoid exploitative business practices.
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5 years ago ::
Nov 18, 2008 - 1:42PM
#118
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I hate to say it, but the business side of WotC needs to get its act together. It needs to focus more on producing quality products at a fair price, and less on "tricks".
From what I gather, heavy-handed business tactics is precisely what killed TSR.
Balance aggressive business with social responsibility. It can be done!
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5 years ago ::
Nov 18, 2008 - 1:51PM
#119
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Why didnt "Digital Rivers" fix the autorenewal problem the very next day?!
Why has it dragged on?!
Apparently, predatory greed is why.
If Digital Rivers doesnt have the capacity to avoid coercive auto-renewal, it doesnt have the capacity to handle my credit cards. Lacking coercive auto-renewal is the standard. Get a new outsource that can do it.
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5 years ago ::
Nov 18, 2008 - 1:59PM
#120
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- Senior Volunteer Community Lead
- Dragon Slayer
- D&DI News Guide
Date Joined:
Aug 31, 2005
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Obviously, WotC can hide behind this legal fiction. But we all know its untrue.
Children often use their parents credit cards - with or without parental supervision. Children often dont understand the full implications of their actions, or often dont care even if they do understand.
D&D inherently targets teenagers as customers. It has a special duty to avoid exploitative business practices.
Accepting a credit card for payment has been shown as an effective way of demonstrating that the account holder is a legal adult. This is the same mechanism used by most all online retailers.
I believe this is even a government standard (as I seem to recall the issue being raised in other debates I've followed), and if I can find the language including it (I'll try the Dept of Commerce) I'll include it here later.
If kids are using their parent's cards without permission, that's a discipline problem for the parents, not for WotC.
Don't misunderstan. I'd prefer it if the option truly existed as intended, so that a user could sign up for one subscription term at a time if they so desire, but I don't fault WotC for using the same standards of age verification as other online companies.
[EDIT]
Found it, it's an FTC standard:
Access Verification
At a parent's request, operators must disclose the general kinds of personal information they collect online from children (for example, name, address, telephone number, email address, hobbies), as well as the specific information collected from children who visit their sites. Operators must use reasonable procedures to ensure they are dealing with the child's parent before they provide access to the child's specific information.
They can use a variety of methods to verify the parent's identity, including:
obtaining a signed form from the parent via postal mail or facsimile;
accepting and verifying a credit card number;
taking calls from parents on a toll-free telephone number staffed by trained personnel;
email accompanied by digital signature;
email accompanied by a PIN or password obtained through one of the verification methods above.
Operators who follow one of these procedures acting in good faith to a request for parental access are protected from liability under federal and state law for inadvertent disclosures of a child's information to someone who purports to be a parent.
http://www.ftc.gov/bcp/edu/pubs/busines … bus45.shtm
Wolf Star76 Community Advocate (SVCL) for D&D Organized Play, Avalon Hill, and the DCI/WPN LFR Community Manager DDi Guide  Created by MyFitnessPal - Free Calorie Counter
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