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5 years ago ::
Oct 15, 2008 - 10:55AM
#11
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Now I am looking as if I were not a subscriber already, and I don't see a way to get a 10 day free trial, so this is something they should certainly fix. The subscribe page should allow for the trial at that point. To not offer the trial would mean a false advertisement is shown in the back of the PHB, but I'm no lawyer and I'm sure there are ways around it.
However, I honestly don't think they are 'out to screw' anyone for a few dollars. As I said before, 4.95 for the Dragon, Dungeon and full access to the compendium is very reasonable. When the other features become available, I'll see how much they are (assuming they aren't part of the monthly subscription) and decide if they are worth buying.
For now however, I don't feel that I've been 'screwed' and I don't see how anyone else should feel differently.
Am I unhappy the other features aren't there yet, sure, but I'd rather wait and pay more later, than not have them working properly and released early. Then I'd feel slighted.
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5 years ago ::
Oct 15, 2008 - 10:56AM
#12
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Cumc: I'd love to hear your exact process in this. There's been a lot of argument about whether or not the website is misleading/confusing as to what you get when you subscribe, but it's all speculative. I'd love to hear a concrete example of a user's experience.
Just go to this link, it shows what you'll get, for how much. If there is something misleading about it, I'd like to know. 
http://www.wizards.com/default.asp?x=dn … bscription
Simple enough, beyond this link is entering your account and payment info, nothing more. That pretty much sums up the experience.
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5 years ago ::
Oct 15, 2008 - 10:59AM
#13
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Date Joined:
Aug 17, 2007
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I am not arguing with you at all. Although in my experience it is beneficial for both the company and the customer to spell out exactly what you are getting and what you are not getting. This stop customer service calls and e-mails (taking those calls is an expense) as well as goes a little ways in customer satisfaction. The DND Insider that spells out what you get and what you do not get would not be very hard to insert over the subscription information. This helps the customer. Remember, every customer is not going to know or research all this. They may just be told that D&D Insider is this stuff and trust the person that told them it.
Basically, it doesn't take that much time to make sure that people know what they are going to get, especially since most of the Insider stuff is not available yet. If it was available, then no big deal, the packages that you display would have what is included.
WOTC Podcast:
"The web is a shortcut"
"Piracy was a big thing"
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5 years ago ::
Oct 15, 2008 - 11:04AM
#14
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Date Joined:
Sep 28, 2006
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Cumc: I'd love to hear your exact process in this. There's been a lot of argument about whether or not the website is misleading/confusing as to what you get when you subscribe, but it's all speculative. I'd love to hear a concrete example of a user's experience.
It seems pretty clear to me.
Note what I have circled in red.
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5 years ago ::
Oct 15, 2008 - 11:08AM
#15
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Date Joined:
Aug 17, 2007
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It seems pretty clear to me.
Note what I have circled in red.
I understand, but since some things are not even available yet, it would go far in mentioning that on that page and that you are not getting access to those applications when they become available. Remember, it is all about perception. So what if it changes? Surprise! We just gave you something for free! People LIKE that.
WOTC Podcast:
"The web is a shortcut"
"Piracy was a big thing"
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5 years ago ::
Oct 15, 2008 - 11:09AM
#16
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Date Joined:
Mar 31, 2001
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Sure, when you follow that link from a forum thread discussing whether or not it's clear, you scrutinize the page and it's clear. What I was asking about was his user experience before that, that would lead him to perhaps over look something. For example:
"I bought my players handbook in June, and saw the ad in the back directing me to go to dndinsider.com for a free trial. I checked out the site and was really excited about all the things they were offering. But, after a couple of weeks of checking and it not being ready I forgot about it. Four months later I see from X(buddy, enworld, game store) that's it's ready. So I go to dndinsider.com again and click the subscribe now. Now hearing something about it not all being ready? Hey!"
This is only a hypothetical example, which is why I'd like to hear from the OP, but it doesn't seem impossible. There are probably lots of people who don't follow the boards who don't know anything about the many delays, the tiered pricing scheme, the new bonus tools, or anything.
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5 years ago ::
Oct 15, 2008 - 11:11AM
#17
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Date Joined:
Jul 16, 2007
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I understand, but since some things are not even available yet, it would go far in mentioning that on that page and that you are not getting access to those applications when they become available. Remember, it is all about perception. So what if it changes? Surprise! We just gave you something for free! People LIKE that.
I am a bit confused and want to understand the concern.
All the things circled in red are currently available to subscribers.
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5 years ago ::
Oct 15, 2008 - 11:13AM
#18
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Date Joined:
Sep 28, 2006
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I am a bit confused and want to understand the concern.
All the things circled in red are currently available to subscribers.
I understand what (I think) they are looking for.
It makes it clear that those are the applications that you are getting, but they would like also to have it indicated:
[list=a]
the list of applications that are *not* released yet;
That as more applications are released, people may need to upgrade their subscription to get access to those applications.
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5 years ago ::
Oct 15, 2008 - 11:18AM
#19
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Date Joined:
Mar 18, 2005
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I understand what (I think) they are looking for.
It makes it clear that those are the applications that you are getting, but they would like also to have it indicated:
[list=a] the list of applications that are *not* released yet;
That as more applications are released, people may need to upgrade their subscription to get access to those applications.
Yeh, that sounds right. It manages to be clear yet confusing at the same time, mainly because a lot of other sources have previously indicated that you'll be getting the full lineup of applications.
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5 years ago ::
Oct 15, 2008 - 11:21AM
#20
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Date Joined:
Aug 17, 2007
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I am a bit confused and want to understand the concern.
All the things circled in red are currently available to subscribers.
Well, here at work, I cannot access your picture, but I think I know what you are talking about. Let me put it this way. (BTW, I don't necessarily think it is a problem, I have customer service background and think things should be spelled out for people):
On the subsciption page where you choose the 3 pricing plans (before going to DR pages). Instead of a paragraph that people have to read, make a bulleted item of what it includes. Also include that these applications (character builder, dungeon builder, etc) are NOT even available yet and your subscription WILL NOT include them when they become available.
I see an issue with nothing on that page says that things are not even available to subscribe to yet and that page should be clear to expect that the other applications are not included in the package.
If Wizards decides to change their mind, the customer gets something for "free", if not, you have stated that they may have to upgrade their package to get new application as they come out.
Again, perception. All the information should be on the subscription page, not in other parts of the site (FAQs, newsletters, etc).
I think people are used to website subscriptions that include the entire website. Anything new, they would, by default, think that they should have access to it. Unless there is a one time fee to purchase a program.
WOTC Podcast:
"The web is a shortcut"
"Piracy was a big thing"
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