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5 years ago ::
Oct 14, 2008 - 7:31PM
#61
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Personally, I despise deceptive autorenewal. I consider it an unethical business practice. Really fraud.
I absolutely refuse to buy any product that uses coersive autorenewals.
Frankly, Im surprised to see WotC doing it. I hope they come to their senses.
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5 years ago ::
Oct 14, 2008 - 7:33PM
#62
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Instant auto-renewal demands an equally instant auto-cancellation. It's as simple as that.
They don't write you and ask to make sure you want to renew, you shouldn't have to do the same thing in reverse.
I really shouldn't but I just gotta:
QFT!
/\ Art
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5 years ago ::
Oct 14, 2008 - 7:39PM
#63
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Date Joined:
Jun 18, 2003
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Truly, there is nothing more annoying then having to worry about exactly what day you need to cancel your Xbox Live account on, else they auto-charge you 50 more bucks for a service you won't be using, and won't be getting a refund for. 
Resident Logic Cannon
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5 years ago ::
Oct 14, 2008 - 7:42PM
#64
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- Senior Volunteer Community Lead
- Dragon Slayer
- D&DI News Guide
Date Joined:
Aug 31, 2005
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Truly, there is nothing more annoying then having to worry about exactly what day you need to cancel your Xbox Live account on, else they auto-charge you 50 more bucks for a service you won't be using, and won't be getting a refund for.
In my experience, including Xbox Live, if you pay for an account you can cancel the day after you've paid, and you still get the duration of time you've paid for.
IE - if you pay for a year subscription to an MMO, Xbox Live, or (one would assume) DDI, you're getting a year.
If you don't want to be auto-renewed you can cancel your account right away. You'll still get the time you've paid for, you just won't be auto-renewed for the next service period.
I've done this with WoW, EverQuest, Xbox Live, and EVE.
Wolf Star76 Community Advocate (SVCL) for D&D Organized Play, Avalon Hill, and the DCI/WPN LFR Community Manager DDi Guide  Created by MyFitnessPal - Free Calorie Counter
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5 years ago ::
Oct 14, 2008 - 7:45PM
#65
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Date Joined:
Jun 18, 2003
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In my experience, including Xbox Live, if you pay for an account you can cancel the day after you've paid, and you still get the duration of time you've paid for.
IE - if you pay for a year subscription to an MMO, Xbox Live, or (one would assume) DDI, you're getting a year.
If you don't want to be auto-renewed you can cancel your account right away. You'll still get the time you've paid for, you just won't be auto-renewed for the next service period.
I've done this with WoW, EverQuest, Xbox Live, and EVE.
HUH. I hate having an 8 Wisdom score sometimes, ya know that, Wolf? 
Resident Logic Cannon
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5 years ago ::
Oct 14, 2008 - 7:47PM
#66
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- Senior Volunteer Community Lead
- Dragon Slayer
- D&DI News Guide
Date Joined:
Aug 31, 2005
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HUH. I hate having an 8 Wisdom score sometimes, ya know that, Wolf?
Happens to the best of us.
To be honest, the first time I did it (EverQuest) I was surprised to find that I still had ~2months of access left and I was able to use it.
So it mostly comes from simple experience and age.
Wolf Star76 Community Advocate (SVCL) for D&D Organized Play, Avalon Hill, and the DCI/WPN LFR Community Manager DDi Guide Created by MyFitnessPal - Free Calorie Counter
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5 years ago ::
Oct 14, 2008 - 7:48PM
#67
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Date Joined:
Mar 18, 2005
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In my experience, including Xbox Live, if you pay for an account you can cancel the day after you've paid, and you still get the duration of time you've paid for.
IE - if you pay for a year subscription to an MMO, Xbox Live, or (one would assume) DDI, you're getting a year.
If you don't want to be auto-renewed you can cancel your account right away. You'll still get the time you've paid for, you just won't be auto-renewed for the next service period.
I've done this with WoW, EverQuest, Xbox Live, and EVE.
I don't know about Xbox Live, but the rest do not require human intervention for cancellation. If XBL does, then shame on them too.
And the human intervention part is what I'm railing against. We're not talking about having to wait till the last second, or that cancellation means or should mean losing access immediately. No one said it did, so I'm not sure why it's being brought up.
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5 years ago ::
Oct 14, 2008 - 7:53PM
#68
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I wish I could test how the cancelation is gonna work before I confirm my purchase. I want to know the steps involved, be sure it's going to work. The way it's set up though, I have to check the "auto-renewal" box before I can confirm my order (there's no other choice).
Better yet, I wish I could avoid it all together. It does have the appearance of being deceptive. If not handled properly (by both customer and company), I can't imagine anything but problems and hassles.
I'm assuming auto-renewal is a fairly common (if unsavory) business practice. How reliable is the cancelation process for services like WoW, EverQuest, Xbox Live? I've no experience with such things.
/\ Art
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5 years ago ::
Oct 14, 2008 - 7:56PM
#69
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Date Joined:
Mar 18, 2005
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WoW: instant auto-cancel
EQ: instant auto-cancel
Eve: instant auto-cancel
And just to be complete, of course "auto-cancel" here means "immediately cancels the auto-renewal and without human intervention"
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5 years ago ::
Oct 14, 2008 - 8:03PM
#70
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I wish I could test how the cancelation is gonna work before I confirm my purchase. I want to know the steps involved, be sure it's going to work. The way it's set up though, I have to check the "auto-renewal" box before I can confirm my order (there's no other choice).
Better yet, I wish I could avoid it all together. It does have the appearance of being deceptive. If not handled properly (by both customer and company), I can't imagine anything but problems and hassles.
I'm assuming auto-renewal is a fairly common (if unsavory) business practice. How reliable is the cancelation process for services like WoW, EverQuest, Xbox Live? I've no experience with such things.
There's actually a box for auto-renewal that has to be checked? If it's required why bother with the box, why not just make it part of the policy?
Again this goes back to being a sloppy, poorly thought out roll out. It's as if they didn't consider that someone might only want certain issues. My bet is that this is a rush job to start getting revenue.
It's more than a little shady to require interaction with a person to cancel. The only purpose of a process like that is to make cancellation more difficult and allow the company an avenue through which to try and talk you out of it.
Anyways to answer your last question. I've never had an issue cancelling an MMO (nor have I had to do anything but log in to my account and click cancel). I've played over a dozen and there has never been an issue.
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