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Unable to load forums in firefox
7 months ago  ::  May 07, 2009 - 7:17PM #1
lpguy26
lpguy26
Posts: 60
my firefox browser wont let me connect to the forums, it keeps telling me theres a redirect loop and wont load.. it says


Redirect Loop

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

The browser has stopped trying to retrieve the requested item. The site is redirecting the request in a way that will never complete.

* Have you disabled or blocked cookies required by this site?
* NOTE: If accepting the site's cookies does not resolve the problem, it is likely a server configuration issue and not your computer.


I know its not a server config problem cause' obviously i'm posting here from my windows internet explorer... what would be causing the forums to not load up in my mozilla firefox? Desperately need help... Thanks.

Edit: btw... my cookies are not blocked from this site so thats not the issue
7 months ago  ::  May 08, 2009 - 7:31AM #2
mudbunny
mudbunny
Posts: 6128
Do you have a redirect remover plug-in in FF?? If you do, set up an exception (if possible) for the plugin.
Mudbunny
SVCL for DDI

This new community site is in Beta, pardon our dust and be patient as new functionality is added over time
7 months ago  ::  May 08, 2009 - 3:16PM #3
lpguy26
lpguy26
Posts: 60
no.. i do not have that plug-in... and I'm still having the same issue. I'm at the end of my rope with this and there is no solution in sight. :(
7 months ago  ::  May 08, 2009 - 7:29PM #4
Wizards_Dev
Wizards_Dev
Posts: 19
  • Software Design Engineer
Deleting your forums.gleemax.com cookies will fix the endless "Redirect Loop" in FireFox.

From FireFox 3.0:
1. Select the Tools->Options menu
2. Select the Privacy icon on the top of the dialog
3. Click the "Show Cookies..." button
4. Select the "forums.gleemax.com" site from the list
5. Press the "Remove Cookies" button
6. Try going to http://forums.gleemax.com again.

We have seen this occur when FireFox is first installed and the option to convert the IE cookies is chosen.
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7 months ago  ::  May 09, 2009 - 10:28AM #5
lpguy26
lpguy26
Posts: 60
That fixed the problem! Thank you very much for replying and helping me out :)
7 months ago  ::  May 09, 2009 - 3:16PM #6
Kentinal
Kentinal
Posts: 1366

Wizards_Dev wrote:

We have seen this occur when FireFox is first installed and the option to convert the IE cookies is chosen.


Oh this is interesting new data.

7 months ago  ::  May 10, 2009 - 12:06AM #7
Wizards_Dev
Wizards_Dev
Posts: 19
  • Software Design Engineer
Just in case you are curious as to what, technically, is going on here...

When FireFox imports the IE cookies it renames the "forums.gleemax.com" host name in the cookies to ".forums.gleemax.com" (note the extraneous "." prefix). I am not sure why FireFox is doing this (it should leave the host as-is during the import) but it may be doing this in an attempt to be RFC 2965 compliant for domain-match rules.

When you attempt to connect to http://forums.gleemax.com using FireFox this triggers the endless redirect loop as the forums site attempts to log you back using the converted cookies containing the incorrect host name.

If you delete the cookies, specifically the "communityuserid" cookie, you will now be able to connect to the site again without it attempting to log you back in (and thus getting stuck in the endless redirect loop).

Once you log back in, FireFox will recreate the cookies with the correct host name and "all is well".
1496_26.png Become a Dungeons & Dragons Insider Today! Community Forum: Site Bugs and Feature Requests Customer Service: Community Bug Submission Form
Are you a FireFox user and you want to change the look of these forums? [Click Here] for more details.
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