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Tieflings aren't necessarily ugly, as most of their portrayals are quite handsome/pretty folk, they just have horns and tails. I mean, Satan is often portrayed as quite charming/charismatic/devious and is also portrayed generally with horns & a tail, so it's not like having horns + tail means that you will be unattractive in the case of, say, a person's face, and I think it is exemplified in the tiefling.

Now, and this will come off as harsh but it really isn't intended with mean-ness, but are you really seeing a problem with tieflings, or a problem with the race with the right flavor for your character idea doesn't have the optimal stats you were hoping for?

Tieflings in third edition had a penalty to Charisma, because they were kind of shunned and aloof. I thought that their ancestry left plenty of room for high Charisma tieflings who manage to be socially adept in spite of their situation, or due to having a servant of Grazzt or Malcanthet as their ancestor.

It looks like fourth edition tieflings are supposed to be a bit of a subversive influence on society, maybe even existing as a testament to the power of infernal pacts.

Why would not having 20 Constitution be a deal-breaker? I mean, it's not even a negative modifier. People didn't avoid elven warriors in third edition because of -2 to Constitution.

Judging from the pictures we have of tieflings (large, inescapably obvious horns very striking nature, heavy, low-set, protruding brows, glowy evil eyes) I'd say having attractive faces isn't helping them out much. I can see the aristocratic features, but they just don't overcome their demonic element. I think most people would agree that those horns are hard to overlook.

Satan's charming, seductive protrayal and his goat-man protrayal almost never go together in literature or myth. If he wants to seduce, he skips the horns. Tieflings ought to have done the same. These are not small, cutesy horns that poke up through the hair (unless you say they are, but that's a departure from the PHB). These are massive, thick, twisted bony things.

The tail, additionally, is thick and hairless like a rat's. It's overlookable, probably, but it's a tail that specifically evokes an upsetting comparison.

I have a valid problem with the race. I think my arguments are sound. Their stats are not optimal for the character concept I was making when I realized the problem with tieflings, but that's okay: I'd still play a half-elf even if they had the con bonus. The mechanical concern is that they've gone to a lot of trouble to align these guys specifically with infernal pact warlocks, but they're not good at it. Their racial feat only just makes up the lack, in MOST cases (not all). And that's a feat. It's an annoying discrepancy, like if Dragonborn were squishy in gameplay.

My impression of Cha in DnD is that it's directly linked to strong, compelling personalities and/or striking, compelling physical appearance. Nymphs are high-cha creatures, but their force of personality has never been indicated as anything special. Fey tend to be strange and whimsical, though, so it's possible the opposite is true, even (I know they're not here yet, I'm going on the past - Charisma's definition hasn't changed much) Dragons are high-cha, and the epitome of strong personalities that compell weaker-willed beings. They're atypically beautiful creatures, and even if you just see them as big lizards, they're very striking big lizards. You don't look at a dragon and then ignore it.

What's your definition of Charisma in DnD?

Edit for the last poster: It's a cutesy way of saying "fairy", meaning fey pact. Which on the one hand is strange, terrible, and full of savage or maddening effects, but on the other hand all your power is given to you by the fairies. New age fairies are badass and all, read the Dresden Files if you want to see what kind of freaky-scary evil the Feywild can throw around, it's just...the word is hard to swallow for some of us.

Well if Dragons, huge winged fire-breathing lizards, can be given a Cha bonus for force of personality, I don't see why a race of horned aristocrats with demonic heritage can't have strong personalities as well.