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4 years ago ::
Apr 06, 2009 - 3:08PM
#61
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Date Joined:
Aug 27, 2007
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RPGnow are not stopping me from re-downloading or downloading my products. WotC are. WotC are the ones who must answer. RPGnow may not even legally be ABLE to answer, if WotC are in litigation with them. WotC on the other hand, CAN tell us why they did this, they've just decided that we don't matter, so they're not going to.
No, it's RPGnow that's stopping you from re-downloading products -- they're just doing it in response to some action by Wizards.
It is quite possible that neither party is really free to comment. It is also quite possible that the blame actually belongs to RPGnow -- what I've seen of WoTC's recent shutting down of people has involved legitimately illegal behavior.
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4 years ago ::
Apr 06, 2009 - 3:13PM
#62
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Date Joined:
Aug 17, 2007
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We neither know the full story nor if WotC will deliver a statement in a few hours or days. So best idea would be to maybe speculate and think about it, but outright stating "WotC doesn't care about us, Tey R eVul!" is just... well, pretty much beyond reasonable to say it friendly.
Yeah, and who said that? Not me, which is why you had to make it up.
What' I'm saying is that WotC should have said "We are stopping purchases and downloads of things you have already paid for: here is why.". Not doing so beforehand, or at least simultaneously, is bad. Are you suggesting otherwise?
Not only did they not say why, they've said absolutely nothing, haven't provided refunds, and so on. I don't know about your country's law, but I'm pretty sure that what they're doing is illegal under British law, especially if the purchaser hadn't downloaded the product at all.
I mean, where am wrong? Here's a hint: I'm not. However much they care, it's not enough to say beforehand, not enough to ensure we downloaded our products at least once (let alone to use up our downloads). Not enough to give us a period to get this sorted. Not enough to tell us when they did it. Even you agree that they might not come out and say why they did this for days?
That's objectively bad behaviour, by the standards of Western societies and businesses. So what's the problem? Evil baby eaters? No, that's your childish nonsense. Uncaring about people who buy their products beyond the norm? Yeah, I'd say so. This is really remarkable, almost unprecedented in the fact that they have said absolutely nothing about it and have prevented RPGnow from saying anything either. Got a smart-arse reponse to that?
Anthony J - No, you're incorrect:
"Wizards of the Coast has instructed us to suspend all sales and downloads of Wizards of the Coast titles. Unfortunately, this includes offering download access to previously purchased Wizards of the Coast titles."
They aren't "responding to action". They've been instructed. Those are different things. Responding would be acting to cover their arses, but not necessarily having been told to do that. Instructed means they were told to do precisely this or else. Understand?
Edit - Not to get all hoity-toity, but I work at a law firm, and instructed is a fairly specific legal term. It is not the same as responding to legal action in the least.
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4 years ago ::
Apr 06, 2009 - 3:14PM
#63
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Date Joined:
Nov 12, 2002
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They do care. They care, because there is a profit in caring.
However... they're really bad at it. It is hard to coordinate caring on a corporate level, and WotC just can't get it right, apparently.
D&D & Boardgames
If I have everything I need to run great games for many years without repeating stuff, why do I need to buy anything right now?
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4 years ago ::
Apr 06, 2009 - 3:15PM
#64
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Date Joined:
Nov 27, 2006
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As of 10 minutes or so all D&D products are no longer even in the index of RPGNow. (as in you can't even get to the product description page).
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4 years ago ::
Apr 06, 2009 - 3:17PM
#65
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The problem is that if there is something legal going on, pretty much everyone is told to shut up and not talk about it.
I would really love to know whats going on, and I feel for you guys, but there may actually be a reason no one is talking.
And I agree, WotC as a whole just cares about the moneys... but I like to think that as individuals, a good many of the employees do care.
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4 years ago ::
Apr 06, 2009 - 3:17PM
#66
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Date Joined:
Jun 18, 2003
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I find it rather horrible business practice that people who've worked hard on many of their best projects are let go, but their Customer Relations department yet remains. They've proven time and again that they just plain suck at their jobs, so I have to ask what they've done to deserve keeping them? 
Resident Logic Cannon
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4 years ago ::
Apr 06, 2009 - 3:18PM
#67
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Date Joined:
Sep 28, 2006
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What' I'm saying is that WotC should have said "We are stopping purchases and downloads of things you have already paid for: here is why.". Not doing so beforehand, or at least simultaneously, is bad. Are you suggesting otherwise?
If it's a legal action it may be impossible for them to comment on the matter. Edit: And since legal may or may not have to go through Hasbro I don't expect good turnaround time. Legal is always slow.
Not only did they not say why, they've said absolutely nothing, haven't provided refunds, and so on. I don't know about your country's law, but I'm pretty sure that what they're doing is illegal under British law, especially if the purchaser hadn't downloaded the product at all.
Did you ever consider it could very well be rpgnow's responsibility to give you your refund? Since they are the middleman in this transaction that in fact seems incredibly likely.
But waiting for an answer or a full press release is of course the sane and logical thing to do.
Well... At least we got custom avatars....
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4 years ago ::
Apr 06, 2009 - 3:19PM
#68
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Date Joined:
Nov 12, 2002
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The problem is that if there is something legal going on, pretty much everyone is told to shut up and not talk about it...
...UNTIL legal tells them what they can say. If you're the company making an unpopular move, you should be ready with a predrafted response approved by legal so that you can make your PR statement as soon as the %@#$% hits the fan.
D&D & Boardgames
If I have everything I need to run great games for many years without repeating stuff, why do I need to buy anything right now?
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4 years ago ::
Apr 06, 2009 - 3:19PM
#69
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Date Joined:
Jun 18, 2003
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But waiting for an answer or a full press release is of course the sane and logical thing to do.
Having one prepared beforehand is the sane and logical thing to do.
Resident Logic Cannon
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4 years ago ::
Apr 06, 2009 - 3:21PM
#70
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Date Joined:
Nov 27, 2006
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If it's a legal action it may be impossible for them to comment on the matter.
Hm, they could at least say "This is a legal matter and we are unable to comment any further", could they not?
That wouldn't shut *everyone* up, but it would quell it down and do a lot to mitigate the "****** off at being in the dark" feeling some people get.
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