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1 year ago ::
Dec 26, 2008 - 4:39PM
#1
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If you are experiencing difficulties contacting us via the help site, please try logging out, clearing your cookies and temporary internet files, and log back in. Most problems can be fixed with this simple solution. If this does not work for you, please post the details of your help system issue here, and either a response post will be made here or you will be contacted by email within 48 hours. From there we will work with you to get the problem identified and corrected so that you can use the help site.
Moderated by
ORC_Clayben
on Sep 09, 2009 - 12:38AM
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1 year ago ::
Dec 30, 2008 - 4:56AM
#2
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OK - I have read the forums and have taken all the advise of people to try and cancel my account. I have been trying for 3 days.
I have tried the accounts system on 3 seperate browers on 3 seperate OS on 2 different computers in 2 different locations of the UK. Still a cycle of errors.
So, I have ruled the fact that it is my computer or settings. I have called the number 3 times from the UK to be left on hold.
There appears to be no contactable email addresses or any simple contact us forms - does anyone have any other suggestions as this is going to end up costing me more than a damn years subscription.
Kind regards
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1 year ago ::
Dec 30, 2008 - 12:12PM
#3
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This is not funny anymore.
Any of the links provided end up with a technical error page. That includes, the autorenewal cancellation form and accessing the help page once it has asked for my security details. Clicking the E-Mail us tab leads me to my account details page. The Wizards help system link comes back with the same error message.
Anyone else really cheesed off with this runaround?
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1 year ago ::
Dec 30, 2008 - 3:11PM
#4
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Is there a direct customer service email link availible? I need to cancel my subscription (which I have been more than happy with) as I've fallen on hard times. I've tried 4 different computers, 3 different ISPs, 3 different programs (IE, Opera, Firefox) and had no success whatsoever.
I've deleted my billing credit card info and tried to cancel my gleemax account as a precautionary measure. Still everything comes up as an error. I cannot turn off auto-renewel, and it is going to cause me financial problems.
If ORCS are worried about email spam, could you please send me a private message. The help system is broken, and the contact email sends me into a continual loop.
Any help would be greatly appreciated.
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1 year ago ::
Dec 30, 2008 - 4:28PM
#5
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Thanks for the replies.
The error I am getting is the 'Technical Problem close browser and try again'.
I have tried it with several browsers and it has the same error. I have followed all the technical advice step by step.
I am quite certain now that this is a server side issue as it appears to be multiple OS's multiple browers's diffrernt manchines and ISP's.
As a temp measure I have contacted my bank and asked that any transactions from them be stopped. This they have assured me does not breach any contract or TOC as they do not provide me with a current option to cancel.
Don't know what more I can do now...
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1 year ago ::
Dec 31, 2008 - 5:48AM
#6
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Same issue.
I have tried over the past 5 days to call customer service (2 to three calls a day). No one ever picks up. They do not advertise any holiday hours either. You just wait on hold 14-15 minutes, after witch it seems you get automatically hung up on (tried from a land line as well as a cell phone).
This is starting to get ridiculous. I'm betting tomorrow, after they bill the month to month users for another month, it suddenly 'works'. Very unhappy with DDI...
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1 year ago ::
Dec 31, 2008 - 10:53AM
#7
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I'm sorry to hear about the difficulties with our help site.
We've emailed Matrisvis, Fayette, Tezzer, and Matagon to help resolve your issues accessing the help site. Please check your emails and respond, and we will find a solution for you.
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1 year ago ::
Dec 31, 2008 - 3:38PM
#8
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Thanks again for the responses, I'm still having problems like Tezzer and Faytte. Calling customer service wasn't really an option as I'm in Australia and away from home for new year's eve (went off with a blast :D )
ORC_Kovacs, is it possible for you to send the link/message to my private mailbox and not my normal email account. I can't access it right now since I'm away.
Happy new year to all
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1 year ago ::
Jan 02, 2009 - 8:09AM
#9
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1 year ago ::
Jan 06, 2009 - 11:11AM
#10
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Goto https://accounts.gleemax.com/.
Log in using your D&Di Email and password.
On that page (being logged in with your D&Di account) click the "Wizards Help System" link which will take you to the knowledge base. (If that doesn't work use this link: Customer Support System.)
When I click on the "Wizards Help System" link I end up at https://accounts.gleemax.com/UserRegist … htNow.aspx
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I need you to reply to it please, and we can work on getting this solved.
