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6 months ago  ::  Jan 09, 2013 - 4:44PM #1
brandonTaylor
Date Joined: Sep 10, 2009
Posts: 166
So, I noticed today that I received the promos I earned for last month's mopr. Some call of the herds and a cabal coffers, some decent stuff. Out of curiosity I decided to check what the upcoming promos were going to be, and maybe if I'm lucky, I'll see the overlap of the following month's promos to see if they are worth trying to get. Well, I was welcomed to the MOPR page with a new set of MOPR rules and changes, and that now only two promos will be given out a month; One for playing in any event that has eight players, and one for spending at least 20$ in the Magic Online store.

Now, I don't really mind cutting back on player rewards as most of the promos were garbage anyway, but why did this just have to be "snuck" in with no notification to the players. I JUST asked an orc if there was any articles discussing these recent changes with the players. What he sent me back was the same MOPR rules page I visited the first time stating the new rules of the MOPR and the new promos, only problem is this page doesn't explain anything to me but the new MOPR, not WHY this was done, which is what I was interested in. Also, none of the players in the limited room knew until I said something. This is the type of communication problem us, the customer, have been complaining about for a while. Was this not worth mentioning to your player base? I personally don't care much about a few lost promos that were going to be bad anyway, but why did you guys feel the need to "sneak" in a new set of rules and act like no one would notice or say anything? Why not let the players know detailing why this was done and what are possible future scenarios of the MOPR. Again, classless communication by WOTC.
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6 months ago  ::  Jan 09, 2013 - 4:54PM #2
bubba0077
  • Volunteer Community Lead
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Date Joined: Feb 27, 2002
Posts: 10,024
There was a FEATURE ARTICLE on the mothership. It was in the same article about the MOCS changes and removal of the four-booster sealed. The discussion thread is just a few lines down from here.

MOPR was changed because the old system was too Byzantine and difficult for the average user to follow. Also, an unstated reason is probably to conserve promos a bit.
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If you see something that needs VCL attention, please use this thread (MTGO) or this thread (paper) to make a request and a VCL will look at it as soon as possible.  CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

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Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.

Thanks to PhoenixLAU for the awesome avatar!

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"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith

"I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith

"Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion."
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"Stop that! If you're not careful, rational thinking may catch on!" -Sax

"... the only word i see that fits is incompitant." -Mr44 (sic)

"You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion

"It's a good gig" - Gleemax

"I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
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6 months ago  ::  Jan 09, 2013 - 5:31PM #3
Niabock
Date Joined: Apr 30, 2004
Posts: 1,728

Jan 9, 2013 -- 4:54PM, bubba0077 wrote:

Also, an unstated reason is probably to conserve promos a bit.




They have 350+ paper promos still to give out online. They weren't running out anytime soon. And now that they're creating new promos for online only, we'll probably never catch up to paper.

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6 months ago  ::  Jan 09, 2013 - 6:06PM #4
brandonTaylor
Date Joined: Sep 10, 2009
Posts: 166
Thanks Bubba, I find it a little funny not only did two seperate orcs not know about that link, numerous players including myself didn't even know it existed as well as any changes to the MOPR. This does help clarify things though, I was baffled when I seen only two promos as opposed to the numerous we've been use to, I thought they possibly just haven't posted the promos yet.
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6 months ago  ::  Jan 09, 2013 - 11:48PM #5
bubba0077
  • Volunteer Community Lead
  • blame me for the weather
Date Joined: Feb 27, 2002
Posts: 10,024

Jan 9, 2013 -- 6:06PM, brandonTaylor wrote:

Thanks Bubba, I find it a little funny not only did two seperate orcs not know about that link, numerous players including myself didn't even know it existed as well as any changes to the MOPR. This does help clarify things though, I was baffled when I seen only two promos as opposed to the numerous we've been use to, I thought they possibly just haven't posted the promos yet.



That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.

Magic Online Volunteer Community Lead. • Also assisting the Paper Magic area for the time being.
I'm trying to make my official VCL posts in purple

You posted saying my thread was moved/locked but nothing happened.      Spoiler: Show
Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.


If you see something that needs VCL attention, please use this thread (MTGO) or this thread (paper) to make a request and a VCL will look at it as soon as possible.  CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ


Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.

Thanks to PhoenixLAU for the awesome avatar!

QuotablesSpoiler: Show
"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith

"I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith

"Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion."
-WizO_Kwai_Chang

"Stop that! If you're not careful, rational thinking may catch on!" -Sax

"... the only word i see that fits is incompitant." -Mr44 (sic)

"You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion

"It's a good gig" - Gleemax

"I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
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6 months ago  ::  Jan 10, 2013 - 5:52AM #6
PirateAmmo
Date Joined: Jul 7, 2010
Posts: 2,271

Jan 9, 2013 -- 4:54PM, bubba0077 wrote:

There was a FEATURE ARTICLE on the mothership. It was in the same article about the MOCS changes and removal of the four-booster sealed. The discussion thread is just a few lines down from here.


It was also announced in the weekly blog the same way the new promos for the month are always announced.

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6 months ago  ::  Jan 10, 2013 - 5:21PM #7
DWizard
Date Joined: Jun 28, 2009
Posts: 66
I find that having to go out and check websites for changes is not really the best way to approach things.  I frequently forget to check news websites for weeks or months, even for games I actively play.  Especially websites that look like the ones referred to in the first post.  They don't change too often and are not organized well.  Why don't they add a note to the "Magic Online Personal Summary"?  Or a note inside the client?  There are many better ways to inform players of changes that can impact them.
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6 months ago  ::  Jan 10, 2013 - 7:03PM #8
tempesteye
  • Seasoned Tactician
Date Joined: Jul 11, 2003
Posts: 9,037

Jan 9, 2013 -- 11:48PM, bubba0077 wrote:


That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.



That the ORC's don't know is to be expected. They are still just chat mods, even after all this time.

Guess what? Chicken butt.

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6 months ago  ::  Jan 10, 2013 - 8:19PM #9
bubba0077
  • Volunteer Community Lead
  • blame me for the weather
Date Joined: Feb 27, 2002
Posts: 10,024

Jan 10, 2013 -- 7:03PM, tempesteye wrote:

Jan 9, 2013 -- 11:48PM, bubba0077 wrote:


That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.



That the ORC's don't know is to be expected. They are still just chat mods, even after all this time.



No, not really. They've long been full-fledged members of Customer Service.

Magic Online Volunteer Community Lead. • Also assisting the Paper Magic area for the time being.
I'm trying to make my official VCL posts in purple

You posted saying my thread was moved/locked but nothing happened.      Spoiler: Show
Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.


If you see something that needs VCL attention, please use this thread (MTGO) or this thread (paper) to make a request and a VCL will look at it as soon as possible.  CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ


Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.

Thanks to PhoenixLAU for the awesome avatar!

QuotablesSpoiler: Show
"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith

"I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith

"Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion."
-WizO_Kwai_Chang

"Stop that! If you're not careful, rational thinking may catch on!" -Sax

"... the only word i see that fits is incompitant." -Mr44 (sic)

"You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion

"It's a good gig" - Gleemax

"I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
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6 months ago  ::  Jan 11, 2013 - 9:55AM #10
Wizards_Sean
Date Joined: Jul 3, 2012
Posts: 803

Jan 10, 2013 -- 8:19PM, bubba0077 wrote:

Jan 10, 2013 -- 7:03PM, tempesteye wrote:

Jan 9, 2013 -- 11:48PM, bubba0077 wrote:


That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.



That the ORC's don't know is to be expected. They are still just chat mods, even after all this time.



No, not really. They've long been full-fledged members of Customer Service.




The website is definitely the primary place to check for these kinds of announcements, but it's still information that ORCs should have handy just in case. I've made sure they're reminded so they can provide the article link next time someone asks.



 

Sean Gibbons
Associate Community Manager
Official MTG Twitter: @Wizards_Magic
Official MTGO Twitter: @MagicOnline
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