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So, I noticed today that I received the promos I earned for last month's mopr. Some call of the herds and a cabal coffers, some decent stuff. Out of curiosity I decided to check what the upcoming promos were going to be, and maybe if I'm lucky, I'll see the overlap of the following month's promos to see if they are worth trying to get. Well, I was welcomed to the MOPR page with a new set of MOPR rules and changes, and that now only two promos will be given out a month; One for playing in any event that has eight players, and one for spending at least 20$ in the Magic Online store.

Now, I don't really mind cutting back on player rewards as most of the promos were garbage anyway, but why did this just have to be "snuck" in with no notification to the players. I JUST asked an orc if there was any articles discussing these recent changes with the players. What he sent me back was the same MOPR rules page I visited the first time stating the new rules of the MOPR and the new promos, only problem is this page doesn't explain anything to me but the new MOPR, not WHY this was done, which is what I was interested in. Also, none of the players in the limited room knew until I said something. This is the type of communication problem us, the customer, have been complaining about for a while. Was this not worth mentioning to your player base? I personally don't care much about a few lost promos that were going to be bad anyway, but why did you guys feel the need to "sneak" in a new set of rules and act like no one would notice or say anything? Why not let the players know detailing why this was done and what are possible future scenarios of the MOPR. Again, classless communication by WOTC.

There was a FEATURE ARTICLE on the mothership. It was in the same article about the MOCS changes and removal of the four-booster sealed. The discussion thread is just a few lines down from here.

MOPR was changed because the old system was too Byzantine and difficult for the average user to follow. Also, an unstated reason is probably to conserve promos a bit.

Jan 9, 2013 -- 4:54PM, bubba0077 wrote:

Also, an unstated reason is probably to conserve promos a bit.

They have 350+ paper promos still to give out online. They weren't running out anytime soon. And now that they're creating new promos for online only, we'll probably never catch up to paper.

Thanks Bubba, I find it a little funny not only did two seperate orcs not know about that link, numerous players including myself didn't even know it existed as well as any changes to the MOPR. This does help clarify things though, I was baffled when I seen only two promos as opposed to the numerous we've been use to, I thought they possibly just haven't posted the promos yet.

Jan 9, 2013 -- 6:06PM, brandonTaylor wrote:

Thanks Bubba, I find it a little funny not only did two seperate orcs not know about that link, numerous players including myself didn't even know it existed as well as any changes to the MOPR. This does help clarify things though, I was baffled when I seen only two promos as opposed to the numerous we've been use to, I thought they possibly just haven't posted the promos yet.

That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.

Jan 9, 2013 -- 4:54PM, bubba0077 wrote:

There was a FEATURE ARTICLE on the mothership. It was in the same article about the MOCS changes and removal of the four-booster sealed. The discussion thread is just a few lines down from here.

It was also announced in the weekly blog the same way the new promos for the month are always announced.

I find that having to go out and check websites for changes is not really the best way to approach things.  I frequently forget to check news websites for weeks or months, even for games I actively play.  Especially websites that look like the ones referred to in the first post.  They don't change too often and are not organized well.  Why don't they add a note to the "Magic Online Personal Summary"?  Or a note inside the client?  There are many better ways to inform players of changes that can impact them.

Jan 9, 2013 -- 11:48PM, bubba0077 wrote:

That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.

That the ORC's don't know is to be expected. They are still just chat mods, even after all this time.

Jan 10, 2013 -- 7:03PM, tempesteye wrote:

Jan 9, 2013 -- 11:48PM, bubba0077 wrote:

That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.

That the ORC's don't know is to be expected. They are still just chat mods, even after all this time.

No, not really. They've long been full-fledged members of Customer Service.

Jan 10, 2013 -- 8:19PM, bubba0077 wrote:

Jan 10, 2013 -- 7:03PM, tempesteye wrote:

Jan 9, 2013 -- 11:48PM, bubba0077 wrote:

That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.

That the ORC's don't know is to be expected. They are still just chat mods, even after all this time.

No, not really. They've long been full-fledged members of Customer Service.

The website is definitely the primary place to check for these kinds of announcements, but it's still information that ORCs should have handy just in case. I've made sure they're reminded so they can provide the article link next time someone asks.



 

I would like to add to what DWizard said and suggest that you consider implementing a news section/feature to the new client you are developing. Requiring players to check websites to stay informed is ridiculous. At a minimum, provide a link in the client that takes you to said webpages.

Jan 12, 2013 -- 12:08PM, slipperyPete wrote:

At a minimum, provide a link in the client that takes you to said webpages.

The client usually includes such links in the Announcements.

I have no problem finding those information but agree they are spread out:
some on mothership
www.wizards.com/magic/magazine/default.a...
some on blog
community.wizards.com/magiconline
and some on welcome page inside the client

Anyway, about promos, I'm trying to keep up with updates here:
community.wizards.com/magiconline/wiki/M...

There's a new blog post with the MOCS Season 2 and February MOPR promo cards:

community.wizards.com/magiconline/blog/2...

 

So FOW is followed by.... Supreme Verdict... meh. It's not even OLD.

And let's pretend the other two promos aren't underwhelming (even though they are).

Good times are certainly behind us with the new mopr aren't they.

I think (hope) that they purposefully made the promos less than exciting this month because they knew gatecrash would have record sales no matter what they did.

Jan 10, 2013 -- 8:19PM, bubba0077 wrote:

Jan 10, 2013 -- 7:03PM, tempesteye wrote:

Jan 9, 2013 -- 11:48PM, bubba0077 wrote:

That the ORCs don't know is annoying. I can understand them linking to the page they did as a first response, but if pressed they should know about the article.

That the ORC's don't know is to be expected. They are still just chat mods, even after all this time.

No, not really. They've long been full-fledged members of Customer Service.

Yes, they are CS. But most of them aren't nearly as knowledgeable as should be required.

That's not to say that I don't appreciate the job they do, just that I am disappointed in how they are managed and trained. Orc's are the front line of CS for the majority of players, and they should have more then a passing understanding of:

1. How the UI works and some of the quirky interface issues
2. At least L1 rules knowledge
3. Current rules engine bugs
4. Current/recent Promos and which events award them
5. Current articles on the mothership

I don't think any of the above is too much to ask of "Tier 1 Customer Service reps".

Jan 15, 2013 -- 6:38PM, nushae wrote:

So FOW is followed by.... Supreme Verdict... meh. It's not even OLD.

And let's pretend the other two promos aren't underwhelming (even though they are).

Good times are certainly behind us with the new mopr aren't they.

Fow > Supreme Verdict = worse than meh, but not quite at the level of a poke in the eye with a stick.

Textless & full art is always cool, IMO, even if only marginally playable.

I don't believe the surpeme verdict is textless or full art... just an alt art version. I'm personally dissapointed with this follow up MOCS promo, I thought this was there chance to start to get legacy staples into the system, I guess not! The first promo of the new MOCS has historically always been a good one, here's to hoping this year's promos are not the same mediocre promos as the last two!

Jan 16, 2013 -- 11:35AM, brandonTaylor wrote:

I don't believe the surpeme verdict is textless or full art... just an alt art version.  ...

I'm aware of this. I was referring to the Tidings and Magmaquake for next month's MOPR promos.

Jan 16, 2013 -- 12:00PM, BlippyTheSlug wrote:

Jan 16, 2013 -- 11:35AM, brandonTaylor wrote:

I don't believe the surpeme verdict is textless or full art... just an alt art version.  ...

I'm aware of this. I was referring to the Tidings and Magmaquake for next month's MOPR promos.

Are they even calling them mopr anymore? I thought that ended in 2012. Now they are calling them participation prizes or something I think. (I don't recall the exact wording but that is what I remember.)

Jan 16, 2013 -- 12:17PM, Telir wrote:

Are they even calling them mopr anymore? I thought that ended in 2012. Now they are calling them participation prizes or something I think. (I don't recall the exact wording but that is what I remember.)

Yes. The "qualification requirements" have changed, but they are still called MOPR according to the blog.