Well today I decided not to renew my DDI subscription. I sent an email to customer service with the reason why, I copy it below.
I have been a strong supporter in my group of friends for 4e, though we player it rarely, not for a lack of my trying. I had plans for Dark Sun. In this day my time along with most of my friends time are severly limited. The last time we sat down to make characters by hand it was a six hour endevour for my Saga Edition game. I would rather have a character builder spend 2 hours and play the rest of the day.
With Essentials out I have made a few characters by hand, but I still like Character Builder. I am spoiled. WotC has a good product, but other aspects of DDI have gone down hill.
Read on. Disscuss.
Dear Wizards of the Coast,
I did the unthinkable today. I like many others, are allowing my account to expire without renewing. Over the past several months my dissatisfaction with the service you provide and I pay for has diminished.
Most recently the lack of updates to Character Builder and the smaller article content for the online magazines have not gone unnoticed. The DDI team had a very good track record until recently with giving us the consumer an update with the latest information from the newest books for D&D, and Dragon and Dungeon Magazines.
I purchased Dark Sun with the hope it would make it into the Character Builder with the next update after the books release to be let down with a delay with yet another delay.
I am happy that my request for a month refund was given to me, I will not be asking for a second month refund but I was tempted, I found this past update to be lacking and should have just been held off completely.
There has been no real communication from Wizards of the Coast other than saying more info coming soon; there is an NDA’s etc….
The word of Web Tools is cryptic, it is confusing, and it is disheartening.
I am trying NOT to succumb to the forum paranoia that Character Builder and the lackluster Monster Builder are going completely online but with no real communication from the powers that be, I cannot in good faith pay for a service that is not delivering what I want.
The economy is bad, I am not getting what I want from DDI, and I do not see that changing. I can no longer see why I am buying this product.
To get me back as a DDI customer
- More communication with the customers
- More content for Dungeon and Dragon
- No online only character builder and monster builder. (I do not own a laptop, nor would I buy one for online only tools that I could not use)
- Do not take us, the paying customers for granted. You just released a new branding of the D&D franchise and you promote the heck out of DDI in the books and guess what? They are worthless. Not everyone is going to be there when you suddenly have a working DDI for Essentials.
I work for one of the major US Retailers in Electronics and I know a thing or two about customer service in the years I have worked there. Lapse Customers are hard to win back, oh they might come back but it takes time.
I hope that I come back to the DDI fold sooner rather than later. I have been a loyal subscriber since Day 1 (or there abouts, I think my first payday after it went live) but I have been there.
I see the value it has, but like I said I cannot keep paying for something I do not see a value in.