Character builder unknown error

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character builder says unknown error and i get this
System.TimeoutException: [HttpRequestTimedOutWithoutDetail]
Arguments: ioun.wizards.com/ContentVault.svc
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/fwlink/?linkid=106663&V... ---> System.Net.WebException ---> System.Net.WebException
   at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
   at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.b__9(Object sendState)
   at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.b__1(Object sendState)
   --- End of inner exception stack trace ---
   at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
   at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
   --- End of inner exception stack trace ---
   at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
   at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result)
   at WotC.ContentManagement.ContentVaultService.ContentVaultServiceClient.ContentVaultServiceClientChannel.EndGetOfficialContent(IAsyncResult result)
   at WotC.ContentManagement.ContentVaultService.ContentVaultServiceClient.WotC.ContentManagement.ContentVaultService.IContentVaultService.EndGetOfficialContent(IAsyncResult result)
   at WotC.XAMLUtilities.GeneralHelpers.<>c__DisplayClass14`2.b__13(IAsyncResult ar)
   at WotC.XAMLUtilities.GeneralHelpers.<>c__DisplayClassd`1.<>c__DisplayClassf.b__b()
You should report to Customer Service.
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