D&D Insider - Change Subscription Plan

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Hi,

Can someone tell me how to change my D&D Insider Subscription Plan? I am currently paying monthly but would like to change to yearly as it offers better value.

I thought the best way to do it would be to deactivate auto-renew of my current subscription and then change the subscription method to the 1 year plan when my current time has expired however I recieve the following message when trying to do so:

Error:


We are unable to perform the selected action. We apologize for the inconvenience.


Error Number:  SIT_000002

Not really much help there.

Any suggestions?

Thanks 

If extending an existing subscription doesn't help you get through, you may want to contact Customer Service.

Yan
Montréal, Canada
@Plaguescarred on twitter