Can not recover MTGO password

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I've forgotten my mtgo password. So i click on the "Forgot Password?" link, which brings up the recovery page, with 5 steps, the first of which asks for me username and then my email address. I put these in and hit "next" hoping to complete the other 4 steps, get my new password and then play some MTG, but then NOTHING HAPPENS. 

I've tried several times. Nothing is working.

??? 
Send an email to customer support and they will help you out. You will need to provide some info to verify you are the owner of the account. 
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