Server hiccup?

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Just got disconnected from MTGO, and now it's saying "Server Maintenance".

Another emergency downtime? 

I do not wish to participate in this Community Site.

I got disconnected too not sure what is going on
"Emergency" downtime is planned. This is an old-fashioned crash. WotC is on it.

Magic and Magic Online Volunteer Community Lead.

I'm trying to make my official VCL posts in purple.

You posted saying my thread was moved/locked but nothing happened.


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Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.

If you see something that needs VCL attention, please use this thread to make a request and a VCL will look at it as soon as possible. CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ

Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.
Thanks to PhoenixLAU for the [thread=1097559]awesome avatar[/thread]!
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"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith "I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith "Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion." -WizO_Kwai_Chang "Stop that! If you're not careful, rational thinking may catch on!" -Sax "... the only word i see that fits is incompitant." -Mr44 (sic) "You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion "It's a good gig" - Gleemax "I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
I'm having the same problem, but I'm a little worried since the Magic Online server status says that it is live
weeeee
Same here, tourament running and 3-0 atm waiting for the last rnd, what will happed with that when the server comes back?
Now it says it is down
ooooh wotc. dont you ever change! Wink
im in the midst of a tourament, so I assume they will be re-imubursing...hopefully automatically, I hate submitting requests!
Servers crashing lets loot them !
how do I get a refund? I didn't write down the game/event numbers.
What a shame i came back after a couple of months of not playing and a crash .... great ...
i hope refund inclused prizes and QP i would have been guaranteed with a 3-0 in a 4 rnd tournaments otherwise it`s a joke.
Looks like there is also a Shiney update being pushed while we're waiting.

Magic and Magic Online Volunteer Community Lead.

I'm trying to make my official VCL posts in purple.

You posted saying my thread was moved/locked but nothing happened.


Show
Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.

If you see something that needs VCL attention, please use this thread to make a request and a VCL will look at it as soon as possible. CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ

Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.
Thanks to PhoenixLAU for the [thread=1097559]awesome avatar[/thread]!
Quotables

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"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith "I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith "Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion." -WizO_Kwai_Chang "Stop that! If you're not careful, rational thinking may catch on!" -Sax "... the only word i see that fits is incompitant." -Mr44 (sic) "You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion "It's a good gig" - Gleemax "I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
Same here, middle of drafting, what should i do if i don't get auto-refounded? I don't have neither a SS or the event number written down :/
NOTE: In the event of downtime, there will be an announcement made on the Message Boards and in the Magic Online game
yeah, sure
way to go wizards
The link in my sig is valid should you want to know when it is live again.
They probably did it to show us what no client would be like.←jk
"They were civilized they even drank their blood from a cup"→James Silke/Frank Frazzeta "When the Cryptkeeper sticks 'em they tend to stay stuck"→Cryptkeeper "Do not blame the current developers if there is something you don't like about Magic Online. Chances are no one asked the developers for their opinion."→elf "They just look at me like I'm stupid and then I just say something like well you know WOTC does some dumb things sometimes."→wilmheath "Like just about everything I've experienced with MTGO and the Magic WotC website, I'm finding it difficult to..."→0rbit "the more general question is: at what point does an easily fixable interface issue become a defect?"→silentbobus "Imagine, only four years later and I almost have as much functionality as I used to."→Algona "WotC, you make an awesome game, why do you have to suck so bad at letting people have a fun time?"→MTGKaioshin "If you are all about playing as many games as possible as fast as possible and you KNOW you have me beat, then concede and move on"→Johnh2005 "Wow. You're a real pleasure to help. Good luck figuring it out by yourself."→tempesteye "2hg brokest of the broke"→Me, Myself & I "It's you against the shuffler."→jwark "this look like freeware that some kid down the street crafted up"→ProtossX "ask them if the world came to an economic end tomorrow, whether they think little printed pieces of paper could be traded for actual goods or services"→dangerlinto "You still have time before the buggy, non user friendly beta is shoved down your throat"→theminer575 Server status→ http://www.wizards.com/magic/magiconlineserverstatus.asp Love or hate me I was brought to you courtesy of V3!
awesome stuff, im glad i pay for this ****
I'd blame the new client if this crap didn't happen all the time anyway!
Magic Online is currently down for an unplanned maintenance.  We will be back up shortly.  All players who were in events will be reimbursed automatically and will not need to file for reimbursement.  Sorry for the inconvenience. 
How will i "automaticcaly  reimbursed"  for the things i would have won?
Does the system look into my tournament stadings and give me at least the 6 packs i was guaranteed to win in that daily event??? 
I'd blame the new client if this crap didn't happen all the time anyway!

I would blame it anyway just because it doesn't know any better.

"They were civilized they even drank their blood from a cup"→James Silke/Frank Frazzeta "When the Cryptkeeper sticks 'em they tend to stay stuck"→Cryptkeeper "Do not blame the current developers if there is something you don't like about Magic Online. Chances are no one asked the developers for their opinion."→elf "They just look at me like I'm stupid and then I just say something like well you know WOTC does some dumb things sometimes."→wilmheath "Like just about everything I've experienced with MTGO and the Magic WotC website, I'm finding it difficult to..."→0rbit "the more general question is: at what point does an easily fixable interface issue become a defect?"→silentbobus "Imagine, only four years later and I almost have as much functionality as I used to."→Algona "WotC, you make an awesome game, why do you have to suck so bad at letting people have a fun time?"→MTGKaioshin "If you are all about playing as many games as possible as fast as possible and you KNOW you have me beat, then concede and move on"→Johnh2005 "Wow. You're a real pleasure to help. Good luck figuring it out by yourself."→tempesteye "2hg brokest of the broke"→Me, Myself & I "It's you against the shuffler."→jwark "this look like freeware that some kid down the street crafted up"→ProtossX "ask them if the world came to an economic end tomorrow, whether they think little printed pieces of paper could be traded for actual goods or services"→dangerlinto "You still have time before the buggy, non user friendly beta is shoved down your throat"→theminer575 Server status→ http://www.wizards.com/magic/magiconlineserverstatus.asp Love or hate me I was brought to you courtesy of V3!
Magic Online is currently down for an unplanned maintenance.  We will be back up shortly.  All players who were in events will be reimbursed automatically and will not need to file for reimbursement.  Sorry for the inconvenience. 



Thank you
What about the cards I pulled in the draft I was in? Do I lose those? I was excited to pull Griselbrand and will be bummed if all I get is a refund for the draft.
Then what is shortly? Are we talking about minutes or hours?
What about the cards I pulled in the draft I was in? Do I lose those? I was excited to pull Griselbrand and will be bummed if all I get is a refund for the draft.



no you keep the product

What about the cards I pulled in the draft I was in? Do I lose those? I was excited to pull Griselbrand and will be bummed if all I get is a refund for the draft.



no you keep the product


Thanks! Thats good to know.
I'd blame the new client if this crap didn't happen all the time anyway!


"All the time"? I can count on one hand the number of unplanned outages in the last couple years.

What about the cards I pulled in the draft I was in? Do I lose those? I was excited to pull Griselbrand and will be bummed if all I get is a refund for the draft.


Typically you will get to keep anything you drafted if the draft is finished. But no guarantees.

Magic and Magic Online Volunteer Community Lead.

I'm trying to make my official VCL posts in purple.

You posted saying my thread was moved/locked but nothing happened.


Show
Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.

If you see something that needs VCL attention, please use this thread to make a request and a VCL will look at it as soon as possible. CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ

Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.
Thanks to PhoenixLAU for the [thread=1097559]awesome avatar[/thread]!
Quotables

Show
"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith "I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith "Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion." -WizO_Kwai_Chang "Stop that! If you're not careful, rational thinking may catch on!" -Sax "... the only word i see that fits is incompitant." -Mr44 (sic) "You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion "It's a good gig" - Gleemax "I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
How will i "automaticcaly  reimbursed"  for the things i would have won?
Does the system look into my tournament stadings and give me at least the 6 packs i was guaranteed to win in that daily event??? 


You will get your entry fee back, that's all.

Magic and Magic Online Volunteer Community Lead.

I'm trying to make my official VCL posts in purple.

You posted saying my thread was moved/locked but nothing happened.


Show
Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.

If you see something that needs VCL attention, please use this thread to make a request and a VCL will look at it as soon as possible. CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ

Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.
Thanks to PhoenixLAU for the [thread=1097559]awesome avatar[/thread]!
Quotables

Show
"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith "I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith "Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion." -WizO_Kwai_Chang "Stop that! If you're not careful, rational thinking may catch on!" -Sax "... the only word i see that fits is incompitant." -Mr44 (sic) "You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion "It's a good gig" - Gleemax "I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
As long as you made it to Deck Building, cards you opened will be added to your collection.  If you were in the middle of drafting, those cards will be lost and not added to your collection. 
A week ago, my girlfriend was playing and she got reimbursed for the packs and tix, however she didnt get reimbursed automatically at all. However she had to keep the cards which she opened, but no compensation for prizes were given. Lucky for her she opened some money rares. Now the same happens to me and I just registered an account..

Too bad for me I was running pretty good, but didnt open any moneyrares... 
As long as you made it to Deck Building, cards you opened will be added to your collection.  If you were in the middle of drafting, those cards will be lost and not added to your collection. 

Bubba0077, will everyone be refunded automatically or do we need to request a refund?
As long as you made it to Deck Building, cards you opened will be added to your collection.  If you were in the middle of drafting, those cards will be lost and not added to your collection. 


Still, 2-0 in standard and 2-1 in modern daily doesn't exactly make me happy about getting 12 tix back (((((((((

I hope it won't happen to often, as it seems new client complicates a lot of stuff. 
How will i "automaticcaly  reimbursed"  for the things i would have won?
Does the system look into my tournament stadings and give me at least the 6 packs i was guaranteed to win in that daily event??? 


You will get your entry fee back, that's all.



This has to be a joke
I mean, at least if that`s also the final answer when i manually fill out a refund form,
that the system doesn`t grant me packs for winning the tournament is ofc not a problem,
but there will defninitely a chance that i get the prize packs and qp i was aleady guaranteed after those 3 rounds manually, right? 

Minutes, not hours.  Probably 10 to 15 minutes from now.  All in-progress events will have ended, but we will automatically reimburse players. 

How long will it take to reimburse everyone? Will the packs automatically be in my account as soon i'm able to log in?
Nope you dont got anything you would have won. But they seem to compensate that with that you can keep what you opened. Even if you were guaranteed some packs and points, those will be lost. I think it will be too time consuming for them to check in games or matches. When you registered you also agreed with their reimbursement policy, so there is no point to complain.

Minutes, not hours.  Probably 10 to 15 minutes from now.  All in-progress events will have ended, but we will automatically reimburse players. 


Thank you Special K
A week ago, my girlfriend was playing and she got reimbursed for the packs and tix, however she didnt get reimbursed automatically at all.


Automated refund can only occur in specific circumstances, such as an entire event getting stuck or the entire server going down. Bugs affecting only one or two users of course require a manual request.
Bubba0077, will everyone be refunded automatically or do we need to request a refund?


Chris said above it should be automatic. If for some reason you not get your refund, go ahead and make a request manually.
This has to be a joke
I mean, at least if that`s also the final answer when i manually fill out a refund form,
that the system doesn`t grant me packs for winning the tournament is ofc not a problem,
but there will defninitely a chance that i get the prize packs and qp i was aleady guaranteed after those 3 rounds manually, right? 


You can try, but I wouldn't put high hopes in your succeeding.

Magic and Magic Online Volunteer Community Lead.

I'm trying to make my official VCL posts in purple.

You posted saying my thread was moved/locked but nothing happened.


Show
Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.

If you see something that needs VCL attention, please use this thread to make a request and a VCL will look at it as soon as possible. CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ

Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.
Thanks to PhoenixLAU for the [thread=1097559]awesome avatar[/thread]!
Quotables

Show
"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith "I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith "Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion." -WizO_Kwai_Chang "Stop that! If you're not careful, rational thinking may catch on!" -Sax "... the only word i see that fits is incompitant." -Mr44 (sic) "You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion "It's a good gig" - Gleemax "I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
The word "reimburse" is ompletely incorrect if it is just the entry fee that is refunded.
I spent 3 hours of time in that tournament and made it to a 3-0 standing, waiting for the last round with the knowledge f already winning 6 packs.

Is it 100% sure that i can`t file a refund request for more than those reepy 6 tickets?
6 tickets aren`t even close to be a "reimburse" for the trouble that crash caused


Edit: Thx Bubba, wrote that before seing your post, i rly hope that theres a chane they look into it and understand that a 3-0 means i was receiving prizes in that tournament for sure, otherwise i competely not see a point in manual compensation requests, that would be a perfet exampe of complete ignoration :/
But all that flame is just theoretically so far, still hoping that the support gets my point 

You will not have your reimbursement right away, but should have it within a couple of hours.