MTGO Technical Issues FAQ! *Start Here*

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Main MTGO FAQ: forums.gleemax.com/showthread.php?t=1017...

Currently MTGO and this FAQ are at a stage that, if it isn’t directly listed in this FAQ, there aren’t going to be too terribly many suggestions for fixes.  By far, the vast vast majority of problems deal with either .NET Framework/DirectX or Connection Issues (usually your ISP).  Now, new bugs may crop up, so feel free to ask by making a thread, but you should likely pay careful attention to those two sections of the FAQ (.NET & Connection issues), because one of those will be the cause of your problem 90% of the time.  Godspeed


Index



Section 1: Troubleshooting
1-1 Trouble running MTGO? Try this first.
1-2 .NET Framework
1-3 Connection Issue Troubleshooting
1-4 What ports does MTGO use?
1-5 MTGO Single-File Download Directory (Manually Updating Files)
1-6 Timeout Error While Updating
1-7 Protocol Error/Error Trying to Check Files/Error: FileError
1-8 DirectX.DirectSound: VoidPlay - Vista Error
1-9 Blank/Garbled Login Screen, "Cut Off" graphics, and Other Display Issues (Manually Turning on/off Software Rendering)
1-10 Loading Screen Stops at 8% / "mscorlib: Void EndOfFile()"
1-11 "Folder Invalid" / "MTGO has encountered a problem and has to close"
1-12 Error When Purchasing New Account (Error:S0E0011)
1-13 Kicker Graphic/Border Messed Up
1-14 LoadingScreen.xml Error
1-15 Miscellaneous Troubleshooting Ideas
1-16 Last Resort -- Reinstall


Section 2: Where to Download MTGO
2-1 Normal Download
2-2 Bittorrent Download
2-3 Http Download


Section 3: MTGO User Guides
3-1 How to Download MTGO Guide
3-2 Hamtastic's Video Guide
3-3 Hamtastic's Text Guide with Pictures
3-4 MTGKaioshin's Guide


Section 4: Other
4-1 MTGO Min & Recommended Specs
4-2 Opening 2 Clients/Trading between your 2 accounts
4-3 Will MTGO be available for Mac and Linux?
4-4 Why do I receive cards AFTER limited tournaments?
4-5 Where are leagues and why is multiplayer so bad?


Section 5: Having Trouble With How MTGO Looks?



Section 1: Troubleshooting



1-1 Trouble running MTGO? Try this first.
A few things to try right off the bat:
  • Check the Announcements Blog.  MTGO usually has a weekly downtime on Wednesday.  Both the regularly scheduled and any emergency downtimes will be announced there.
    During these downtimes you will get errors such as "Kicker cannot be downloaded", "No account exists for the username or password", "Cannot connect", among others.  When the downtime is finished, these will go away and you can log in.  Please don't create threads or post about errors during downtimes. Also, you shouldn’t need to reinstall MTGO or anything drastic, just let the downtime finish and for MTGO to come back up.  I know the error messages make it sound like there is a technical issue, but just hold tight until after the downtime completes.
  • Go into your MTGO directory and delete the "NewFilelist.txt" file and then try running MTGO. If this doesn't work try also deleting "Filelist.txt" then running MTGO.
  • Many times updating your .NET Framework (See section 1-2) or video drivers* will fix errors you incur. The errors people experience are widely ranging, however the most common are solved by updating .NET, I suggest trying that first, then trying to update your video drivers. (Strangely enough, some people have needed to 'downgrade' their video drivers...but try updating them first.)  Occasionally, updating .NET will not be enough.  Files can get corrupted, so it is sometimes necessary to uninstall your .NET and then reinstall.
  • Try the repair option on the kicker/launch screen.  Sometimes you may miss downloading a file or get a corrupt file during updates and this should fix that.  In some cases, you may need to run the repair 2-3 times in a row(at least, in the experience of a some users).
  • Update your DirectX.  It's preferable to uninstall the DirectX you have and get DirectX 10 if you have Vista/Win7 and DirectX 9c for earlier windows versions.  Some users have experienced problems with DirectX 9c on Vista/Win7.  Like with .NET Framework, occasionally part or all of your DirectX can get corrupted, so you may need to completely uninstall it and then reinstall.
  • Check the Connection Issue Troubleshooting below.  Problems with your computer connecting to MTGO’s servers are the root of many people’s technical issues. These connection issues usually involve your router, security software, or your ISP.


Still having trouble? Ask a question here in the MTGO Technical Forums if the below troubleshooting also does not help.

When making a thread, besides the error you are experiencing, the most important information to give are your system specs.  Do this to find them:
start->run->'dxdiag'

Grab the system info from the first tab and the display info from the 'Display' tab and let us know the following:

OS (Name and Version)
CPU Speed and 64/32 bit
Memory (i.e. RAM)
Graphics Card (Name, memory, driver level)
Version of .NET Framework



1-2 .NET Framework
MTGO was coded using .NET Framework.  Thus, if you have an error with your .NET, too old of a version, or corruption, you will have trouble running MTGO. 

These errors can generally be resolved by updating or uninstall/reinstalling .NET Framework.  All though all .NET versions from 2 and upward have been shown to work, we suggest using .NET Framework version 4 if you are having a technical issue.  Version 4 has been known to not work for some users, though we don’t know why.

First: Try updating .NET Framework to version 4
Two methods to update your .NET framework:
major havoc;15604674 wrote:
To update your .NET framework, click Start, Help and Support.  Under Pick a Task choose "Keep your computer up-to-date with Windows Update".  When you get to the Welcome to Microsoft Update - Keep your computer up to date screen with the two buttons: EXPRESS (recommended) and CUSTOM, click CUSTOM.

Look through the list there for anything that mentions Microsoft .NET Framework.  Check the box to download and install it, and then click Install Updates.  Repeat this process until you have them all or retry Magic after each update until it works.


skullonastick;15627504 wrote:
Microsoft has a method to determine the version of .NET that is installed.  You can find the tech article here: support.microsoft.com/kb/318785

Then, you can go to the Microsoft Download site and search for .NET to get a listing of available downloads ... or www.microsoft.com/downloads/results.aspx....

Once you have downloaded and installed .NET, you should run Microsoft Updates to make sure that you have any and all patches for the version of .NET that is installed.



Second: Try uninstall/reinstalling .NET Framework to version 4 (if updating doesn’t work)
On XP, you should be able to uninstall .NET Framework from your Add/Remove Programs (within control panel) and then download .NET Framework 4 directly.

With Vista/Win7, .NET Framework is integrated in so tightly, it is can be difficult to uninstall it fully.  You may need to use the .NET Framework Cleanup Tool.  Note that you still won’t be able to uninstall .NET v2.0 with this tool because it is an integral Operating System component.

If directly installing .NET 4 doesn’t work, try updating to a higher version. 
If you are still having issues, you may need to completely uninstall .NET and reinstall several versions in the following order:
.NET v1.1 --> .NET v1.1 SP1 --> .NET v4
Microsoft Article.

More Vista Help
Because of the inability to remove .NET v2.0 on Vista, you may want to try repairing your .NET Framework 2.0/3.0 through the command prompt.  Like so:
You can use the following steps to repair the files that are a part of the .NET Framework 2.0 and 3.0 on Windows Vista and Windows Server 2008:
  • Click on the Start menu, choose All Programs, then Accessories, then right-click on the Command Prompt item and select Run as administrator
  • Click Continue to authorize opening a command prompt with administrative privileges
  • Run this command in the cmd prompt: sfc /scannow
  • The cmd prompt should list text stating "Beginning system scan. This process will take some time."
  • Wait for the scan to complete (this can take several minutes so be patient).  This command will scan all protected system files and replace incorrect versions with correct Microsoft versions
  • When the scan completes, the SFC tool will indicate whether or not it found any problems and whether or not it was able to fix them
  • If any errors are reported that SFC was unable to fix, there are steps in this knowledge base article and this how-to guide that explain how to locate and attempt to fix the errors


Source: blogs.msdn.com/b/astebner/archive/2007/0...


1-3 Connection Issue Troubleshooting
As said elsewhere in the FAQ, one of the main issues that people have with MTGO are related to their internet connection.  Problems such as: timeouts during installation/updating, login screen getting stuck at “connecting”, complete inability to log on to MTGO, etc. Now, just because you can connect to the internet and various websites does NOT mean that your connection with MTGO is good.  You connect to MTGO in a different way than to a random website, so MTGO can not be connecting well, while the rest of the web seems fine.

For starters, you need to analyze your connection.  You do this through running a program called tracert (instructions in link).  This should be able to identify if you are having a connection issue as well as the location of the trouble (i.e. your computer, your ISP, or WotC).
www.exit109.com/~jeremy/news/providers/t..." title=" www.exit109.com/~jeremy/news/providers/t...">Here is more information than you’d ever want to know about tracert, but it could help you diagnose your problem.
 If you still don't understand the results of the tracert, feel free to post the results in the Tech Help forum and we can will try to help diagnose your problem.

Sadly, much of the time, your only option for a connection issue such as this is to contact your Internet Service Provider (ISP) and complain/ask for assistance.  If you can get in contact with their customer service and explain the problem (specifically connecting to mtgologin1.onlinegaming.wizards.com), they may be able to fix the problem computer/router/hop.
I will note that, at times, there are localized effects where an ISP has changed a setting (like their cache settings) that have made MTGO unusable for a specific geographic local.  So, if you are posting a thread, it is important to also indicate your location.  When this type of problem arises, having everyone with issues band together to contact both WotC and their ISP, usually results in a relatively quick fix to the problem (more people reporting = more data to diagnose the problem).

Error L0014: Magic Online servers are offline for maintenance. If you continue to receive this error, ensure that your date and time are set correctly:
Obviously, I would first check to see if your date and time are set correctly, but thanks to JTGT1 for figuring this one out for when that is not the case:
The cause for this (at least with me) was not the firewall nor .NET as suggested by online support.

The reason for me was that I was missing "trusted base certificates". These are special certificates for encryption purposes, whiout which ecrypted communication is not possible.

Here to the solution of the problem:

Step 1: Check if this fix is for you (do not skip this)!

- Try to update windows by running the windows auto update manually (via control panel).
- If this does not work and you get the error message 80072f8f this fix is for you.

Step 2: Import the trusted certificates from a working PC

- You will need a PC that is up to date and working.
- Follow these steps:

- Using another PC that is working, go into Internet Explorer->Tools->Options->Content tab->Certificates button.
- Go to the Trusted Root Certification Authorities tab
- Highlight all the certificates.
- Click Export, Next, proceed through accepting the defaults.  Give the certificate a name, such as "certificates" and enter a password.
- Export the certificate to your Desktop or some other handy place.
- When done the export, copy the certificate you just exported to the computer with the 80072f8f error.  You can do this via a network, USB drive, etc.

On the malfunctioning PC:
- Go into Internet Explorer->Tools->Options->Content tab->Certificates button.
- Go to the Trusted Root Certification Authorities tab
- Click Import
- Click Next, then browse to the location of the certificate you saved.
- Select the certificate, proceed through the import, accepting the defaults and enter your password.
- If you get a pop up box asking if you want to import the cert into the Trusted Root Authority, say Yes. You need to do this for every certificate.

Restart your PC and try again to log into MTGO.

STEP 3: Re-register  certain .dll files that are connected to windows update
1. Open the Start Menu
2. Type command prompt in the Start Search area
3. Right-click Command Prompt and select Run as administrator
4. Click Continue in the UAC prompt
5. Once in the command prompt, type regsvr32 Softpub.dll /s and press Enter
6. Repeat for the following:

regsvr32 Wintrust.dll /s
regsvr32 Initpki.dll /s
regsvr32 Mssip32.dll /s
Reboot and you should be fine

Original Thread: community.wizards.com/go/thread/view/758...


Other connection issues:
Besides problems in the internet route to WotC’s servers, you can also have local connection issues.  It is possible that your antivirus, internet security program, or router is blocking MTGO’s connection.  You will want to try to set MTGO as ‘allowed’ on any security programs you have (or potentially shut them off completely for a short time to see if they were blocking MTGO).  Additionally, you may need to go into your router settings and open up the ports that MTGO uses (see that section of the FAQ below).
wizards.custhelp.com/cgi-bin/wizards.cfg..." title=" wizards.custhelp.com/cgi-bin/wizards.cfg...">More from WotC


1-4 What Ports does MTGO Use?
If you are having problems connecting to MTGO, it's possible that your computer or ISP is blocking some or all of the ports MTGO uses. 
MTGO uses the following ports:
7730
7770

Please make sure any firewall, security software, and/or router you are using has these ports open.

*Note* these are all TCP not UDP
wizards.custhelp.com/cgi-bin/wizards.cfg...
*Wizards will (and has before) increase this range when they add more game servers.
*Also, in the past, ports 8000-8099 and 9001-9005 were required, but they claim that these are currently not necessary to have open.  You may want to try them if you are having further difficulties, though it's not very likely to help.

Sadly, each router/antivirus/security software is different, so there are no universal instructions for how to set these ports as open.  You may want to check any documentation given with your product and/or google searching for your particular model/software + how to open ports.  You could also try asking in the tech help forums, but there is no guarantee that any of us have had experience with your particular model/software.



1-5 MTGO Single-File Download Directory
Sometimes, you will have difficultly downloading a single file during an update/installation of MTGO.  The error will usually indicate the file that cannot be downloaded.  In these cases, you can try to manually download that single file and then place it in your MTGO folder.  Repitition of attempts at the single file may get it through eventually or you could go to a different computer (school/work/wifi café ) to download the file and transfer it to your home computer on a flash drive.

So...it’s more complicated than it should be.  When MTGO gives you the error message, it’ll tell you what file is not downloading.  I’ll give two examples:

1) Error downloading LoadingScreen.xml.
This file is in your main MTGO directory (i.e. Program Files\Wizards of the Coast\Magic Online\).  What you do is take the download URL and append your filename to the end of it, then paste into your browser and download. So-http://mtgodownload1.onlinegaming.wizards.com/mtgov3/  + LoadingScreen.xml becomes-http://mtgodownload1.onlinegaming.wizards.com/mtgov3/LoadingScreen.xml

2) Error downloading Data\DOData\sets.dat
Obviously, not all files are in the main directory, some are in subfolders.  MTGO should tell you the subfolder when it gives an error and this will let you know both where to download the file and where to put the download file.  So, again-http://mtgodownload1.onlinegaming.wizards.com/mtgov3/   + Data/DOData/sets.dat becomes-http://mtgodownload1.onlinegaming.wizards.com/mtgov3/Data/DOData/sets.dat

Note that all of this is case sensitive, so be careful.


1-6 Timeout Error While Updating
Sometimes, when you timeout, it seems that you have to start over re-downloading every file each time you try and update...it shouldn't work like that, so, if this is happening, here is the work around:

When MTGO downloads the files, it puts them in a folder called 'tmp' (Look in the default install folder, like “C:\Program Files\Wizards of the Coast\Magic Online III” ). Then, it moves the files to the proper folders (i.e. the tmp folder will have subfolders, these match the subfolders in your MTGO directory.)

Now, if you start to update and then get a timeout error, go into that tmp folder and move the files to their correct location. In this way, you will not have to start over each time you try and update, so you will hopefully be able to eventually get all the files and use less of your time and bandwidth.

Also, for the specific files you timeout at, if they never seem to work, you can try and download them from the single file download directory (see above section)



1-7 Protocol Error/Error Trying to Check Files/Error: FileError
Delete the NewFilelist.txt file located in the MtGO directory, then start.




1-8 DirectX.DirectSound: VoidPlay Vista Error
MattT's suggestion has worked for many people that get this error: forums.gleemax.com/showthread.php?p=1730...
WotC_MattT;17305787 wrote:
My guess would be you are using Realtek High Definition Audio.

Try updating your sound card drivers and trying again.  There is a known conflict between that card and Vista.  This affects not only Magic Online, but other games as well.  I found out about in on another game's message boards



WotC_MattT;17310124 wrote:
For the sound card, go to the Control Panel, Audio options, then go to Properties and select "Show Hidden Attributes," and make sure the stereo playback is enabled. (en.kioskea.net/forum/affich-4341-call-of...)

Also, this post (forums.legitreviews.com/post88819.html) suggests installing an updated audio driver.  It looks like you can get it directly from the manufacturer by going here: www.realtek.com.tw/downloads/downloadsVi... and clicking “HD Audio Codec Driver” in the bottom right.  (or by getting 202.65.194.211/pc/audio/Vista-R194.exe directly).

Good luck!



1-9 Blank/Garbled Login Screen, "Cut Off" graphics, and Other Display Issues (Manually Turning on/off Software Rendering)
If you experience a blank or garbled screen, "cut off" graphics/buttons, or other display issues then it's possible your video card cannot handle MTGO's graphics and has failed to force software rendering on. (Or perhaps you turned off software rendering yourself and now have a blank/garbled screen ;)). 
If you are able to actually see MTGO and log on, then it will be easier to change this setting under Menu-->Settings-->Display and Sounds.

If not, here's how changing your rendering manually works:

You have to find and edit the prefs.mtg file.
Open it with notepad and change
0 to 2

(0= Software Rendering off (hardware rendering on), 2= Software rendering on)

For XP the correct prefs.mtg should be in C:\Documents and Settings\"Username"\Application Data\Wizards of the Coast\Magic Online.0

The Application Data folder is hidden so make sure you have your settings to view hidden files and folders
(To view hidden folders you have to go into Tools-->Folder Options-->"View" Tab-->Show Hidden Files and Folders)

For Vista the prefs.mtg file should be in C:\Users\"Username"\AppData\Roaming\Wizards of the Coast\Magic Online.0

Note
*Some problems are fixed by turning Software rendering on, and some by turning it off -- whichever works for you.

ALSO, make sure your system is set to 32 bit color, 16 bit or other settings can and will cause graphical problems.

“Cut off” graphics/Missing links on login screen (such as create/activate new account or Free Trial)
In all likelihood, you have a netbook, right?  MTGO’s minimum supported resolution is 1024x768.  The modern netbook usually has a resolution below this, thus MTGO gets squished/cut off.  For many, this makes it to where they cannot activate their account. For those suffering through this, if you can activate your account on another computer (or by plugging into an external monitor), then you can then later play MTGO on your reduced screen.  Now, it’s not pretty, but it’s doable, and it’s up to you if you actually want to try and play on the netbook.
If you don’t have another computer or an external monitor, I believe there is one other way to do it...maybe.  If you go into your display settings and, under advanced, find the setting that says something like “Hide all modes my monitor can’t display”.  If you can unselect that, then you can choose a resolution big enough to display MTGO correctly.  Now, it’s going to be above your max resolution for the netbook, so your screen will result to “scrolling” rather than actually resizing to the proper size, but it will allow you to activate the account...and you may find playing that way easier than having MTGO really really tiny.


1-10 Loading screen stops at 8%/"mscorlib: Void EndOfFile()"
MTGO Client Closes at 8% when loading with an exception at mscorlib: Void EndOfFile()
If you experience an error after updating your client you may need to delete the contents of the following Folder:
1. (Default install location) C:\Program Files\Wizards of the Coast\MTGO Online 3.0\Data\Collection Cache
2. Delete all contents within the Collection Cache folder.
3. Run MAGIC the Gathering ONLINE III

*Note*: For many people the collection cache folder is not within "Program Files".  The collection cache should be located here:
For Windows XP:
C:\Documents and Settings\"username"\Application Data\Wizards of the Coast\Magic Online.0

Also note, the Application Data folder is hidden so make sure you have your settings to view hidden files and folders
(To view hidden folders you have to go into Tools-->Folder Options-->"View" Tab-->Show Hidden Files and Folders)

For Vista; you should be able to locate a Collection Cache folder here:
C:\Users\"Username"\AppData\Roaming\Wizards of the Coast\Magic Online.0

If you can't find the folder, for both XP and Vista, you should be able to search for a Collection Cache folder (Must have search hidden files and folders selected in the advanced options)


1-11 "Folder Invalid" / "MTGO has encountered a problem and has to close"
If you are getting errors like this when installing and this when trying to run MTGO one of the solutions below should fix the issue.
This problem generally occurs if you have your main drive (Local Disk; where your windows is installed) as any other letter but 'C' and possibly if you have a different drive (slave/usb drive) labeled as C.
Better Solution
Umagula;18191014 wrote:
At the end of the install, it gives the error, but MTGO is installed anyway.  If you load now, it'll crash.  However, you can instead go to the folder you installed to, find the file directx_dec2005_redist.exe and run it.  It will ask you what temp folder you want to extract to, instead of using the hard-coded one (including drive letter) that WotC put into their installer against all reason and logic.  After that, go into that folder you specified, run DXSETUP.exe, and it can modify your DirectX installation, for whatever reason WotC requires that for.



Worse Solution
Jactari's solution:
Jactari;15650611 wrote:
It appears undoubtedly that the DirectX step of the installation process tries to access files on C:\… whatever the real letter of your hard drive is (and not taking into account whether DirectX is already installed or not), that the installation appears to be successful notwithstanding, and that the game crashes with a nebulous error message just after pressing the kicker's Launch button.

I think the most common case is the following: external storage devices and/or USB devices are set on the first drive letters, and system disk is set on a later letter.
You can't change the letter of your system disk (except maybe with a formatting or with a new computer – a disturbing solution), but you can (most probably) change the letter of your first device to a later one, create a virtual drive on C that redirects to your real system disk, run the installation on C, then modify the shortcuts to the real letter, delete the virtual drive, and bring back your device on its original letter C.

Example:
C, D, E stand for memory card readers
F stands for a DVD
G stands for the system disk
Start > Run… diskmgmt.msc (disk management from admin tools)
Right clicking on the C: device, change letter, then modify it to H (the first free one)
Start > Run… cmd (command prompt from accessories)
subst C: G:\
Launching MTGOIII installer, and enter an installation path which starts with C:\ (the game will be installed in G: with the same path)
Modifying the target of the MTGOIII shortcut(s) appropriately (from C:\… to G:\…)
Returning to the command prompt
subst C: /D
Returning to the disk management, and bringing back the device to C:
MTGOIII works
(Well… works is not the exact word for this, but at least it doesn't crash incomprehensibly anymore)

I still don't understand how such a basic flaw has run during months unnoticed and unfixed whereas it had been correctly diagnosed and reported in December.
And some people in other cases with a non-C: drive may not be able to use this work-around.

I hope some more players will be able to discover the wonders of MTGOIII with this trick.

Have fun.



1-12 Error When Purchasing New Account/buying from online store (Error:S0E0011)
You may get this error, or a similar error, if you are attempting to use any type of Visa gift card or temporary credit card.  These will work, but first you must contact the company (phone number or web site generally on back of card) and associate your address with the card so that it matches the billing address you enter when purchasing the new account activation/product from the online store.


1-13 Kicker Graphic/Border Messed Up
If your kicker looks something like img390.imageshack.us/img390/2836/launche..." title=" img390.imageshack.us/img390/2836/launche...">this. With the 'border' all messed up and forming a cross in the lower left.
This is caused by a non-standard DPI. If this bothers you enough to fix, you can change your DPI by:
In XP: Right click your desktop.  Go to Properties and then the Settings Tab.  Click the Advanced box and your DPI settings should be right there in the general tab.
In Vista: Right click on desktop, select 'Personalize'. In the Control Panel that loads click on 'Adjust font size (DPI)'
Thanks to Robert_Langdon for figuring this bug out.


1-14 LoadingScreen.xml Error
Download LoadingScreen.xml from the below link (right click, 'save as'), then place it in your MTGO folder.
mtgodownload1.onlinegaming.wizards.com/m...



1-15 Miscellaneous Troubleshooting Ideas
This section will list solutions several to less common problems.
  • L0001 Error: Servers are offline/you are disconnected
    Note that this error can occur for many different reasons, many of which this won't fix.
    905er;18580947 wrote:
    I followed these instructions, which are located at the link below:

    "Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer."
    www.bleepingcomputer.com/forums/topic225...
    Hope this helps others out there that are having the same problem.



  • Check your computer’s date and time to insure it is correct.  For some reason, incorrect date and/or time can cause various errors; from you not being able to connect/update/login to certain draft queues not being displayed.

  • Make sure the "Courier New" font is installed on your computer - all versions: italic, bold, regular, etc.  The absence of this font can cause errors when starting the kicker or after kicking launch.  Various unrecoverable errors are related to this issue, although the errors may not say anything about "Courier New", if they do you can be certain it's because you lack this font.

  • Try the solution listed in section about “Loading screen stops at 8%” - Deleting the collection cache folder can fix more problems that the specific one listed (like MTGO crashing while logged on or when starting up).

  • The foil animation can be taxing to some user's systems.  Slow-downs of MTGO or crashing while deckbuilding can sometimes be fixed by going into your MTGO settings and disabling the foil animation.

  • While most instances of system-slow downs as you play and click lag are caused by low computer specs, some users can mitigate this by one or a combination of the following: turning on software rendering, disabling foil animation, "Prefer Speed Over Quality" (settings-->Gameplay)

  • Run as administrator. This is especially true for Vista.  Make sure you are on an administrator account.  Also, you may need to right click on the MTGO icon and select the ‘Run as Administrator’ option there.

  • Make sure your color is set to 32 bit as opposed to 16 bit (or anything else)

  • Text/graphics too small or big?  Try resizing the MTGO graphics. Hold down either:
    ctrl + page down  to make things smaller
    or
    ctrl + page up to make things larger
    There is a limit to how much this can do, especially when you are at lower resolutions. 

    If you are having trouble reading cards, you likely don’t know about card zoom.  With your mouse over a card in play or in your collection, do one of the following:
    right + left click
    middle mouse click (scroll wheel)
    hold ctrl + shift

    You may also want to check out the interface guides below to familiarize you with how MTGO’s interface works.


1-15 Last Resort -- Reinstall
Sometimes it will be necessary to uninstall MTGO and then to reinstall it.  I hate suggesting this because of the time it takes, but some problems will be fixed by reinstalling MTGO.

Also, when reinstalling, you may want to delete MTGOIII.exe (the setup file MTGO_Helper downloads) and re-download that before reinstalling.  It's possible to have gotten a corrupted MTGOIII.exe and thus a corrupted installation.
In times of desperation, I would call for something like the following:
1) Uninstall MTGO
2) Uninstall .NET Framework
3) Install .NET Framework
4) Install MTGO

Then, in times of sheer, utter, severe desperation...you may want to try a clean install of your Operating System.  Now, this is not for everyone. And, I don’t even suggest it; I’m just listing it as an option.  If you don’t mind reinstalling your OS and can easily backup all your files, it may be something to try.  I know that it has worked for at least a handful of users in the past.



Section 2: Where to Download MTGO


2-1 Normal Download
Here is the link for the MTGO installer: mtgoinstaller1.onlinegaming.wizards.com/...
Note: This allegedly utilizes both http and bittorrent.  Thus, if your network blocks bittorrent traffic, you may have trouble downloading (though http should take over and download slowly.

2-2 Bittorrent Download
Installer (from WotC)
Card Art from Toshiro
I’m not sure if these still work or how many seeders there are.  It’s likely these are very old version of the program, so a large amount of updating will be necessary.  I suggest using the normal download, if at all possible.

2-3 Http Download
Again, this download is more of a last resort. If possible, use the download located in 2-1, I believe it will cause less load on WotC servers.  However, if that isn't working for you this might. download.sites.wizards.com/mtgov3/MTGOII...


Section 3: MTGO User Guides


3-1 How to download MTGO guide
Confused about how to download MTGO?  Friendly neighborhood tempesteye has made a guide: www.puremtgo.com/articledisplay.asp?AID=...

3-2 Hamtastic's Video Guide
Hamtastic's video guide is a good way to get acquainted with the interface of MTGO: www.puremtgo.com/articledisplay.asp?AID=...


3-4 Kaioshin's Guide
I’ve made my own little guide that explains some of the less known features (but important!) that MTGO has.  Everyone should check it out: forums.gleemax.com/showthread.php?t=8987...


Section 4: Other


4-1 MTGO Min & Recommended Specs
Minimum Requirements
OS: Windows 2000
CPU: PIII 700 mhz
RAM: 256mb
Video Card: DX9 Compatible, 8mb video ram (software rendering)
1024x768 resolution
Internet Connection

Recommended Requirements
OS: Windows XP or newer
CPU: P4 1ghz or faster
RAM: 512mb or more
Video Card: DX9 Compatible, 128mb video ram
1024x768 resolution or more
Broadband Internet Connection

*Note* The listed requirements underestimate the amount of RAM MTGO uses.  With the minimum requirements( 256 mb), you can load MTGO, but it is virtually impossible to actually play a game.  With the recommended requirements (512 mb RAM), you should be able to play MTGO, but you may need to restart the program every once in a while to clear the virtual memory.  Increasing your RAM to 1gb or beyond is recommended by me and other users (so it's not an official recommendation ). Additionally, Vista will require even more RAM...at least 2gb or so, to play comfortably.


4-2 Opening 2 Clients/Trading between your 2 accounts
The shortcut placed on your desktop during MTGO's installation leads to a program called renamer.exe.  This program loads the kicker so that it can check for updates and allow you to download them.  However, if you have one instance of MTGO up, renamer.exe will give an error. 
Thus, in order to open 2 instances of MTGO at once, you need to go into your MTGO folder (i.e. Program Files\Wizards of the Coast\Magic Online) and run MTGO_NET.exe.  This file bypasses the kicker and goes straight to the log on screen.

*Note* While you can always use MTGO_NET.exe to open MTGO and thus bypass the kicker (saving time), if there has been an update you will have to run the kicker(renamer.exe) first because you can't log on until MTGO is fully updated.


4-3 Will MTGO be available for Mac and Linux?
As it currently stands, there will not be a MTGO created to run on Mac or Linux. You can use a program such as parallels or vmware to run a virtual copy of Windows and play MTGO though that or dual boot into Windows.
It may seem harsh, but MTGO is a niche market, and mac/linux users are a niche within that niche. Additionally, with macs being able to dual boot windows or use a virtual machine to run windows that is an, albeit annoying, way to get around this.  So wizards (currently) chooses to no invest the resources in mutliplatforming MTGO. 
Here is a thread that is attempting to compile how mac/linux users have successfully gotten MTGO to run on their computers.  You can use this as a guide to help you set up MTGO, but if you’ve gotten it to work in your own way, please contribute to the thread.

The main issues with Windows virtualization are: allocating enough RAM and having .NET Framework properly up to date.


4-4 Why do I receive cards AFTER limited tournaments.
In MTGO you get a new cards window popup after completing your limited event.  So, the question is: do you actually receive those cards when you open them during the event or not until afterwards? 
Apparently, you do get the cards right at the start of the event, they just won't show up in your collection until you either finish the event OR log out/in.  For more information you can see this thread: forums.gleemax.com/showthread.php?t=9868...
And especially this post:
This isn't actually an ownership issue, you can currently log out of the client and log back in and see the cards that you opened at the start of the event in your binder.


They have also made it to where you can immediately play with these cards in the casual play area.  Thus, if you finish deckbuilding very quickly, you can go in the casual room and play/goldfish your limited deck.


4-5 Where are leagues and why is multiplayer so bad?
Since the launch of the new program (MTGO v3), MTGO has been missing several features such as multiplayer* and leagues. However, they are still a priority for the developers...just a lower priority.

Why are they doing this?
Simple. v2 was pretty pathetic, stability was at an all time low, especially near the end.  WotC is a business, thus they need to think of profits.  With the reduced stability of v2, money was being lost.  They have two choices: wait until v3 has EVERY feature before launch or release v3 with the bare minimum.  It was decided that launching with nearer to the bare minimum was preferable to allowing MTGO to limp along under v2. 
Yes, league players and multiplayers are being put out because of this decision, however, in the long run it is better to suffer though lack of leagues/multiplayer than through more releases on v2 (at least in WotC's eyes).

*Multiplayer is available; it’s just in a state that is “unsupported”, leading to the existence of many card/interaction bugs that are very low priority to fix.  Additionally, Multiplayer is lacking in its interface support and other areas, such as player seating when setting up games. So, you can still play, it is just not anywhere near optimal (or playable, for some people)


Section 5: Having Trouble With How MTGO Looks?


Show
thevoor has made a thread with many suggestions and what not to help with people having trouble with how MTGO looks.  The link is [thread=1020792]here[/thread], I suggest going there if you need to ask questions, he may be able to help. Also, below is his first post, which contains alot of the relevant information.

Since MTGO was brought up a few days ago, I have been trying to help people whose complaints might be related to technical issues. I can't help with sign on issues or bugs or exception errors, there are plenty of people who are good with those issues.

I am good at Windows and computer hardware. I am an IT Admin for a living and have over ten years of experience in the field.

I am putting this write up out there to help people who are having a problem with how MTGO looks and there is a chance that the problem is related to the display.

The first question I usually ask is "Do you have a glass tube monitor or an LCD monitor?" The next question I ask is "What size is your monitor?"

Glass Tube

If a glass tube monitor is being used, running MTGO on anything smaller than 19" is probably going to produce a bad experience for most people. I would consider 19" glass tube the smallest size that will produce a decent MTGO experience. Most people who have a 17" or smaller glass tube will probably have the display resolution set to 1024X768. This is the minimum resolution that can run MTGO, but you can expect the minimum experience.

Most 15" monitors only have a viewable space of about 14". They will probably not even support 1280X1024 and even if they do, most programs would be unusable. I promise you, you will think the worst of MTGO as it will look extremely small and the cards in the window will be extremely large. You probably won't even be able to get more than four cards across in the deck editor.

Most 17" monitors only have at most 16" of usable space. They will support a screen resolution of 1280X1024, however the fonts in Windows and applications will probably be kind of small. Even using the size slider in MTGO may not be able to make the fonts big enough to be comfortable, especially if you do not have perfect vision.

I haven't heard any complaints from people running on 19" glass tubes or higher.


LCD

LCD monitors are not like glass tubes. They have something called a "Native Resolution". What this means is that when the LCD was manufactured there is exactly one LCD pixel that correlates to one pixel generated by the video card. Running an LCD at anything but the native resolution (usually the max setting in the display properties) will result in a blurry image, blurry fonts and an overall fuzziness in all applications. This blurriness/fuzziness seems to be exaggerated in MTGO, I don't know why, it just is.

Standard Aspect

If a standard aspect (not wide screen) LCD monitor is being used, running MTGO on anything smaller than 17" is probably going to produce a bad experience for most people. I would consider 17" standard aspect LCD screen the smallest size that will produce a decent MTGO experience.

Most 14" or 15" standard aspect LCD monitors will have a native resolution is 1024X768. This is the minimum required to run MTGO. However, most people with this setup are complaining that it MTGO looks really bad.

Most 17" or 19" and some cheaper 20" standard aspect LCD monitors will have a native resolution of 1280X1024. This resolution is where MTGO starts to not look bad to most users. The size slider is available and when set to the largest setting usually is passable to most people. Some people on 17" LCD's at 1280X1024 still complain that the fonts look small in Windows or in MTGO.

A 20" standard LCD monitor will have a native resolution of 1600X1200.

I haven't heard any complaints from people using a 19" or larger LCD screen.

Wide Screen

Most 13.3", 14.1", and 15.4" wide screen LCD's (usually laptops) run at a 1280X800. The size slider is available, but there is little to no effect using it at this resolution. I believe MTGO was programmed with wide screens in mind so even though this is barely above the minimum specs, this setup is usually pretty playable. Although on a 13.3" screen, stuff will be pretty small.

Some 15.4" and most 17" wide screen LCD's (still laptops) run at 1440X900. At this resolution, the size slider has a bigger effect on MTGO. Smaller screens that use this resolution may produce small fonts in Windows and in MTGO

Most 19", 20.1" and 22" wide screen LCD's (desktops now) run at 1680X1050 or higher.

I have yet to hear anyone complain who is running on 19" standard aspect LCD screen or higher. Also, I haven't heard any complaints from people on a 15.4" laptop or higher.


I am not telling anyone that they must upgrade to play MTGO, and obviously, laptops are going to stay where they are. I am merely sharing what I know about computers and what people are saying in game.

Added 4/21:  It was pointed out to me over the weekend that there was a graphic setting that I had forgot about.  Under Game Play settings, there is a Graphics Preferences section.  In there is a speed versus quality question with a drop down.  If you have sufficient hardware, setting this to quality should not affect performance, but has been reported as cleaning up some of the blockiness of art and mana symbols.

I am also not talking about video cards here, that is a whole other issue and I haven't really spoke with anyone whose problem was related to the video card.

If I missed anything, please let me know so that I can update this post. Also, if this is the wrong place, it can be moved to where it should go.


 


My forever unfinished blog of the 2010 MTGO Community Cup: if you're ever bored...
*Reserved*

My forever unfinished blog of the 2010 MTGO Community Cup: if you're ever bored...
The firewall ports have changed to only 7730 + 7770, per the customer service database.

This space intentionally left blank.

The firewall ports have changed to only 7730 + 7770, per the customer service database.

Interesting, I guess that happened when they started the universal logon (or whatever they called it).

Thanks.


My forever unfinished blog of the 2010 MTGO Community Cup: if you're ever bored...
I have downloaded the online client, but when I try and launch it I get the following error:

Error in the aplllication.
-2005530520 (D3DERR_DEVICELOST)
  at Microsoft.DirectX.Direct3D.Device..ctor(Int32 adapter, DeviceType deviceType, Control renderWindow, CreateFlags behaviorFlags, PresentPArameters[] presentParameters)
  at..,,   ()


Here are my system specs. Any Suggestions?

OS: Windows 7 Home PRemium 64-bit
Processor: AMD Turion(tm) II P540 Dual-Core Processor (2 CPUs), ~2.4GHz
Memory: 4096MB RAM 
DirectX 11 
I have downloaded the online client, but when I try and launch it I get the following error:

Error in the aplllication.
-2005530520 (D3DERR_DEVICELOST)
  at Microsoft.DirectX.Direct3D.Device..ctor(Int32 adapter, DeviceType deviceType, Control renderWindow, CreateFlags behaviorFlags, PresentPArameters[] presentParameters)
  at..,,   ()


Here are my system specs. Any Suggestions?

OS: Windows 7 Home PRemium 64-bit
Processor: AMD Turion(tm) II P540 Dual-Core Processor (2 CPUs), ~2.4GHz
Memory: 4096MB RAM 
DirectX 11 

#1) Make a new thread rather than posting here.

#2) Actually go through the troubleshooting steps of the FAQ.  Your problem is very likely to be DirectX, Video Driver, or .NET Framework related.

My forever unfinished blog of the 2010 MTGO Community Cup: if you're ever bored...
Every time I start up DotP 2012 it within a 1-2min or so It will turn my screen black and freeze up my computer. Still will hear sound in the background but forces me to restart my computer and then everything is fine again. I dont know if its my graphics card overheating or cpu!  Please HELP!

AMD Athlon x64 dual-core 3800+ \\ gforce nvidia 7900gs  
Every time I start up DotP 2012 it within a 1-2min or so It will turn my screen black and freeze up my computer. Still will hear sound in the background but forces me to restart my computer and then everything is fine again. I dont know if its my graphics card overheating or cpu!  Please HELP!

AMD Athlon x64 dual-core 3800+ \ gforce nvidia 7900gs  


1) You should only post in FAQ threads if you have a comment on the FAQ. Otherwise, start your own thread.
2) You're in the wrong forum. You want the Duels of the Planeswalkers Forum. This forum is for Magic Online, the digital version of the full card game.

Edit: You already have TWO threads in that forum. Please do not post the same thread in multiple forums, or try to restart an issue in a forum that you've already been told is the incorrect forum.

Magic and Magic Online Volunteer Community Lead. On Strike

I'm trying to make my official VCL posts in purple.

You posted saying my thread was moved/locked but nothing happened.


Show
Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.

If you see something that needs VCL attention, please use this thread to make a request and a VCL will look at it as soon as possible. CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ

Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.
Thanks to PhoenixLAU for the [thread=1097559]awesome avatar[/thread]!
Quotables

Show
"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith "I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith "Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion." -WizO_Kwai_Chang "Stop that! If you're not careful, rational thinking may catch on!" -Sax "... the only word i see that fits is incompitant." -Mr44 (sic) "You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion "It's a good gig" - Gleemax "I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
Small error in the extensive and useful FAQ:

"Sadly, each router/antivirus/security software is different, so there are no university instructions..."

This should, I believe, say "universal instructions"
 
I am trying to play this on an older laptop.
After downloading all the files, I hit the launch button, and I keep getting the
"...has encountered a problem and must be shutdown. Do you want to send an error report?..."message.

I am running windows xp, 2 gig ram, 1.5 GHz celeron processor. Intel 915 gm/gms, 910 gml display.
As I said, it's an older comp, but I thought it had the "juice" to run MTGO.
Am I wrong?
I am trying to play this on an older laptop.
After downloading all the files, I hit the launch button, and I keep getting the
"...has encountered a problem and must be shutdown. Do you want to send an error report?..."message.

I am running windows xp, 2 gig ram, 1.5 GHz celeron processor. Intel 915 gm/gms, 910 gml display.
As I said, it's an older comp, but I thought it had the "juice" to run MTGO.
Am I wrong?

Those specs should be fine for MTGO.  It's likely a problem with your .NET or DirectX

My forever unfinished blog of the 2010 MTGO Community Cup: if you're ever bored...
I know we're not supposed to be posting problems related to downloading the kicker problem, but I think this is unique.

Last week I was having a problem with connecting, where MTGO was saying the proxy settings weren't correct and MTGO couldn't connect to the servers. I also noticed Mozilla was doing this too. I went to Mozilla's tools->options->settings and changed it from a set proxy (which would make firefox not connect, but this was the setting before and it used to work) to automatically connect to a proxy this made mozilla work). However as soon as I did this, MTGO started doing the "could not download the kicker program". I know it's supposed to mean that the server is down for the day, but I checked and the server is fine, but the kicker download message has prevented me from gettig on for the last 18 days, which is not normal.
*Reserved*

Hi i have vista and i want to play magic but my client crash
I can get MTGO to load but the problem I'm having is that after the load screen I get nothing but a black screen.

I've updated drivers and .net and I'm still having the same problem.

Can anyone help?
On Tactics my problem is it loads up until showing the picture after chandra and then just exits out. Can I get any help so I can start playing?
On Tactics my problem is it loads up until showing the picture after chandra and then just exits out. Can I get any help so I can start playing?


1) Start your own thread
2) Do it in the Tactics Forum

Magic and Magic Online Volunteer Community Lead. On Strike

I'm trying to make my official VCL posts in purple.

You posted saying my thread was moved/locked but nothing happened.


Show
Unfortunately, VCLs do not currently have the tools necessary to take moderation actions directly. VCLs submit their actions to ORCs, who then actually perform the action. This processing can take between a few minutes and several hours, depending on how busy/attentive the ORCs are.

If you see something that needs VCL attention, please use this thread to make a request and a VCL will look at it as soon as possible. CoC violations should be reported to Customer Service using the "report post" button. Please do not disrupt the thread by making requests of either kind in-thread.

General MTGO FAQ

Yes, the Shuffler is Random!
The definitive thread on the Magic Online shuffler.

Magic Math Made Easy
Draw probabilities, Swiss results, Elo ratings and booster EV

Event EV Calculator
Calculate the EV for any event with a fixed number of rounds and prizes based on record

Dual means two. A duel is a battle between two people. Lands that make two colors of mana are dual lands. A normal Magic battle is a duel.
Thanks to PhoenixLAU for the [thread=1097559]awesome avatar[/thread]!
Quotables

Show
"While a picture is worth a thousand words, each lolcat actually produces a negative wordcount." -Ith "I think "Highly Informed Sarcasm" should be our Magic Online General motto." -Ith "Sorry, but this thread seems just like spam. TT is for off-topic discussion, not no-topic discussion." -WizO_Kwai_Chang "Stop that! If you're not careful, rational thinking may catch on!" -Sax "... the only word i see that fits is incompitant." -Mr44 (sic) "You know a thread is gonna be locked when it gets to the hexadecimal stage." -Gathion "It's a good gig" - Gleemax "I tell people often, if you guys want to rant, you've certainly got the right to (provided you obey CoC/ToS stuff), and I don't even really blame you. But if you see something you think needs changing a well thought-out, constructive post does more to make that happen." - Worth Wollpert
Hello. I'm looking for help because I have already created an account and payd 9.99 and I have not received the e-mail to activate my account yet. What can I do?
Hello. I'm looking for help because I have already created an account and payd 9.99 and I have not received the e-mail to activate my account yet. What can I do?

First, check your spam folder to see if the email with your activation code went in there.

If that doesn't work, try logging into your account.  Occasionally, accounts don't need the activation code and you can just log in.


If neither of those work, then you are going to need to email customer service and they will manually activate your account or send a new email with an activation number.


company.wizards.com/contactus

My forever unfinished blog of the 2010 MTGO Community Cup: if you're ever bored...
I was in a daily and was kicked out before round 4. When i try to log in it says, "no logins permitted during server maintenance". whats the deal yo?
The MtG homepage says an announcement will be made on the Message Boards.  Where exactly would said announcement be found?  I am getting the same message.
for 1-9.... is it saying to change the beggining part where it says '?xml version="1.0"?'  to '?xml version="1.2"?' ? that doesnt seem to work and i cant find any other obvious 0's to change to 2's....
i have just signed up to magic online and every time i click the launch button, i get the window that magic online has encountered a problem and needs to close, 

 heres my specs,

windows xp professional 5.1 build 2600

AMD phenom x3 processor 2.6ghz

2 gb RAM

nvidia 8200 on-board graphics

net framework is all up to date so the latest one.

how can i get this working it is really annoying 

MTGO broken

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