|html_removed html_removed html_removed html_removed|
[03:35:43 PM] Thank you for contacting Wizards of the Coast Support! How can I help you today?
[03:36:19 PM] : Hey, I heard Time Spiral regular set redemptions were returning today, and I just got home from work to find that there are none remaining. When are they coming back?
[03:36:27 PM] Support Agent: They did come back earlier.
[03:36:41 PM] : They are not there as of the present, though.
[03:36:46 PM] Support Agent: At this point we don't have a lot of information on what's going on with that. They may be sold out already, or there may have been some sort of error.
[03:36:49 PM] : And I have 25 sets to redeem
[03:37:16 PM] : Well, I bought 25 sets with the hopes of turning them into physical product.
[03:37:22 PM] Support Agent: We're forwarding any questions on to the Magic Online team to answer. I can add yours to the list, if you'd like. You should be getting an email response back shortly.
[03:37:57 PM] : Well, I must imagine you have a very long list
[03:38:06 PM] : A number of people are very upset about this
[03:38:11 PM] Support Agent: You are definitely not the first person to ask about this, no.
[03:38:27 PM] : A lot of us work during the day, and we did not even have a chance to place an order
[03:38:59 PM] : I hope that they are put back up in the near future, because a lot of us invested a lot of money in the hopes of being able to redeem them
[03:39:12 PM] Support Agent: I can definitely understand that.
[03:39:35 PM] : What would happen in the event of a sellout as of this moment?
[03:39:53 PM] Support Agent: I do not know. We've been given no information about that.
[03:40:26 PM] : OK, but I am sure you know that many of us would not accept the worst case scenario as an answer
[03:40:34 PM] : and many of us are your most loyal customers
[03:40:54 PM] Support Agent: I wish I could provide you more information, but I've given you all that I have. I'll definitely pass along your thoughts and request for more info.
[03:41:02 PM] : OK, thank you
[03:41:05 PM] '' disconnected ('Concluded by End-user').
We’re sorry that you weren’t able to redeem your sets. Unfortunately all of the sets available have been redeemed, and we will not be adding any more in the future.
We would appreciate your feedback on the service we are providing you. Please click here to fill out a short questionnaire.
To login to your account, or update your question please click here.
So yes, thanks Wizards for setting cut-off dates that you do not plan on keeping, making promises to loyal customers like me, who planned on redeeming 25 TSP sets at the cutoff, and completely turning your backs on them, and last of all, thank you for completely denying those who work a full-time job, the part of your customer base who pours the most money into your product, the ability to redeem their TSP sets.
Trust me when I say that I will NEVER forget the ineptitude of your staff and your complete and utter disregard for your customers. You can count the $4000 per month I pour into your program gone.
When TSP was stocked out, I was told VERY clearly by your support staff that I would be able to redeem sets in spote of this and that purchasing full sets was a safe investment. I wouldn't have purchased 25 sets in the meantime if ANYTHING like this had a remote possibility of happening.